Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Havnt recieved esim pack

I have upgraded and opted for esim, i have recieved my new device but havnt recieved anything regarding the esim setup can you help?

Resolved! O2 WOULD NOT REFUND MY DEPOSIT!!!

I payed 100£ deposit on the 2d of January 2018. I was told I can have my money back after the third payed bill (no delay on payment of course). I was told I can call and ask for the money back or if I do not call the money would be automatically put ...

Resolved! Help

I’m having issues being able to pay my bills on time ,may I be granted some time to pay this ? thank you

Resolved! Billed despite cancelled during change your mind period

I cancelled my contract within the 14 days change your mind period and I recently got a letter saying that I owe money to o2 and has been passed onto a debt collection agency???I am having to use here as Live Chat isn't working at this time and I am ...

Transfer of ownership

Hi Requested yesterday to move my phone number from my ex-partner’s account to my own O2 account. All submitted and fine (completed over the phone with O2). Now I have no signal on either my old SIM or my new one. I’ve restarted my handset numerous t...

Resolved! Contract

the phone contract is not showing on the account so i cannot look at any bills or anything

Resolved! Order stuck in customer referrals

I ordered a 12mth contact Sim on Monday and am still waiting for my order to be processed. I have tried the Chat support (to no avail). I have also called Customer Services 3 times:1st time : I was told as it was a new order for a new customer that t...

Resolved! Payment

Hello good morning I would like to know how comes the apple Pro max bill is still at £71 after I paid it last month its supposed to be updated £35.54 I don't understand.

Resolved! Calls and data restricted

I paid my overdue bill 4 days ago my services still restricted all text links are expired no one replying on call assistant. My O2 app shows no payment for my overdue bill and I am unable to call any 0800 number so how do I get this sorted . Thanks

Resolved! Sim contract

I have brought a monthly sim contract and I have changed my mind about having it, how do I send it back to the company

O2

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