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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transfer of ownership

Hi Requested yesterday to move my phone number from my ex-partner’s account to my own O2 account. All submitted and fine (completed over the phone with O2). Now I have no signal on either my old SIM or my new one. I’ve restarted my handset numerous t...

Resolved! Contract

the phone contract is not showing on the account so i cannot look at any bills or anything

Resolved! Order stuck in customer referrals

I ordered a 12mth contact Sim on Monday and am still waiting for my order to be processed. I have tried the Chat support (to no avail). I have also called Customer Services 3 times:1st time : I was told as it was a new order for a new customer that t...

Resolved! Payment

Hello good morning I would like to know how comes the apple Pro max bill is still at £71 after I paid it last month its supposed to be updated £35.54 I don't understand.

Resolved! Calls and data restricted

I paid my overdue bill 4 days ago my services still restricted all text links are expired no one replying on call assistant. My O2 app shows no payment for my overdue bill and I am unable to call any 0800 number so how do I get this sorted . Thanks

Resolved! Sim contract

I have brought a monthly sim contract and I have changed my mind about having it, how do I send it back to the company

Resolved! Bills and device plan

Hello, currently I’m still paying for my old phone and I have done for the past 3 months.i changed tariff and also upgraded my phone.I am no longer with o2 anymore, So why am I still getting bills from o2

National Network Issues

I know lots of people have asked this question and largely been fobbed off by O2, but I would like to know why the service we receive is of such low quality. I have been an O2 customer since 1994, I was a contracted O2/T-Mobile engineer for a while a...

Resolved! Leaving o2

Hi there, I'm thinking about leaving o2 as I have been offered a 24-month contract by EE at £15.29 per month for 160GB of data. My current contract with o2 allows me 8GB of data at only a few pounds less per month. I don't particularly want to leave ...

Resolved! Transfer number

How do I keep my old number

O2

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