Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problem with port of number from Three to o2

Hello guys, I have been reading some of the other posts re people having problems porting their number with a creeping sense of dread! My old number from Three was supposed to port over today 4/5/22 and so far it hasn’t worked. I now cannot receive o...

Resolved! No service

Hi there got my pac code from sky yesterday and gave it to o2 yesterday Service from sky stopped today so put my new o2 sim in to fone today and it connected to o2 network straight away but only worked with temporary number on sim not my old number f...

Resolved! Data not working after bar lifted.

Due to personal issues I’ve fallen behind with DD payment. Spoke to 02 customer services who removed the bar on services and allowed an extension to pay my bill. However my data isn’t working. issue is currently caring for a terminally Ill father so ...

Resolved! I am on a monthly contract, can i uae my phone and data in Greece without a charge

Can i use my phone and data in Greece without an extra charge

Resolved! Unable to receive texts after sim swap

I just upgraded to the Samsung Galaxy S20 5G. I did the sim swap yesterday as previously had a 4G phone. I can now make and receive calls and send text messages but I am unable to receive any texts. Its been over 24 hours since the sim swap. My old s...

Resolved! Leave o2

Hi , i would like to cancel my o2 contract asap please , because i left country . I was on hold for 40minutes and still no answer . Thank you

Resolved! Phone data usage being counted as tethered data

My SIM/account is behaving as if I don’t have unlimited data (I have an old account with unlimited data, with a 750MB/day tethering allowance). I get warning texts when I come close to using 750MB of data in a day and then can’t use data after 750MB....

Resolved! Monthly bill

Can someone please tell me what 'Premium & information service' charge of £19.50 is on my last bill or give me a telephone number I can contact to find out. Many thanks.

Resolved! Free laptop with phone

Hi I just contacting regarding my new contract, i have received the phone and everything is okay with that however it said on my contract I get a free laptop which is yet to arrive just wondering if you could help me with seeing what issue there is T...

Avoid Aerial Direct like the plague

Aerial have been robbing me for the last 2 years. I have SIM only business contracts which are ending soon.Letter from O2 states that I can continue my current contract "3GB Handset Inclusive" for £26 exc VAT or go to SIM ONLY 6GB for £11 exc VAT. Do...

O2

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