Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

no internet, no contact option

Hi, I've bought 4G internet on Friday. I've paid £8 for special delivery to get a dongle before Saturday noon, because times is money for me. Unfortunately after few minutes signal has disappeared. O2 Manager website ( says "No Service. C...

Patrick75 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Debit card rejected

Is any one having trouble paying there mobile bill through the app my two bank cards keep getting rejected I have rang the bank and there is no issue.. any one help?

Stubert by Level 1: Joiner
  • 1 replies
  • 0 kudos

E-sim has stopped working abroad

Please can anyone help, I am in Germany and my E-Sim in my IPhone 11pro has stopped allowing me to make or receive calls


HiPlaced an order for a tablet last week Thursday and still haven’t heard from them. Does anyone know how long it takes to receive such orders?

Trip by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data usage when at home using wifi

Can anyone advise why my data usage although working from home and using wifi has been all used up pretty much with quite a few days to go in the month? This doesn’t make sense!

Lins by Level 1: Joiner
  • 6 replies
  • 0 kudos

Phone bill

I need to pay my phone bill but dosnt allow me on the app

Lily3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem with text messages

Hi l am a bit bewildered as some of my texts come through my apple iPad but I don't get them on my new iPhone 11.can anyone help?Thanks

Jinty by Level 1: Joiner
  • 2 replies
  • 0 kudos

Samsung Galaxy S10e

Hi I have had this phone since May 2019. I now find it is taking a long time to charge. I have two different charges (both Samsung) but have the same problem on each?

Cancel my connection

Hello I am travelling abbroad and need to cancel my contract. Its is getting really difficult. Please help/. .

ABROAD99 by Level 1: Joiner
  • 1 replies
  • 0 kudos