Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

£300 Giftcard

Hello, I upgraded on the 7th of August. Still haven't received my £300 gift card. Has anyone else had issues with this? TIA

Resolved! Transfer number fromee

I have received an O2 sim but would like to transfer my number from we before activating the O2 sim; what do I need to do to ensure that when I join O2 I can bring my number with me?

Resolved! Little or no signal where I've moved to!!

I've moved house recently and there is literally little or no signal in most rooms, calls get cut off. It's 4G. 5G would be worse and 3G is vanishing anyway as they are "repurposing it" in their words. I now feel like I have to find a stupid amount o...

Resolved! Upgrade tariff - more data

Currently have 8GB tariff Want to upgrade to perhaps double that. Tried via my account; only option is 50GBTried O2 chat - rubbish, can't get throughMaybe I need to call them?

Resolved! Brand new IPhone 13 Pro Max and Sim bar

Hi, I’ve Purchased an iPhone 13 pro max - did the order online but the phone was out of stock, called the call centre asked if i could change my order to an in-store one was told I’d need to cancel the open order to do that. I told the agent to just ...

Resolved! PAC CODE

5GBUnlimited UK Texts, Unlimited UK Minutes 24 O2 Sim Only Renewal date01 Sep 2023I have the above tariff. I sent a pac code to 02 and they said if i switch ill incur charges of £125.Is this correct guys. Thank you guys

Resolved! Still waiting for sim card

Started conversation 3 hrs ago still no reply. Still waiting for SIM card from Wednesday. Royal Mail does not have tracking code. O2 app still says being processed… ( not yet on its way) I’ve been billed…appalling

Resolved! Changing SIMs

More info (Highlight to read)Hi, I've tried swapping my number online from a virgin sim, to a new O2 sim that virgin sent to replace my previous sim. After trying to figure it out for half an hour, i came across this. Could you help me do it instead,...

Resolved! Data usuage

Hi, my data has all been used up 30GB. I only use wifi and my roaming is turned off. I am in the Philippines at the moment but usually in England.

Impossible upgrade

I have been trying to upgrade my SIM only deal to a new device plan for a pixel 6. Unfortunately O2 have updated their systems and moved many SIM only customers to their new 360 system, which means I cannot upgrade online or in store.If I try and upg...

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