Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't cancel iWatch extra

I bought an iWatch (from another retailer - not O2). When I set up the iWatch (which is cellular enabled) I was prompted to add a data extra for £5 / month via O2. I did this. I decided to send back the iWatch so I need to cancel the data extra. The ...

Resolved! Lack of Roaming Speeds (despite paying £6 per day)!

Hi All! I'm a recent convert to O2 and first-time poster, so hoping to get a little clarity on roaming... I took advantage of the Volt bundle, which came with an unlimited O2 sim and roam freely - which worked a treat in Dublin. However..... I have j...

Resolved! LOYALTY not being replied or applied

Hi, I've been an O2 customer for 10+ years and currently have 3 different contracts in the same house with O2. The last couple of years I've had loyalty added to my account but since renewing my contract in January it hasn't been applied. I've text 2...

Resolved! Late payment

Hello, I just wanted to know whether being late to pay this months payment will mark my account, I have made the payment now. I thought I had the money in my current account available and did not. can I please move my payment date to the 26th of each...

Why bill went up??

For no reason, my bill went up???

Resolved! Overdue Bill

I am overdue on some of my bill however I received a message from O2 where I could pay the remaining balance with my next bill. I presumed things would continue as normal however my 4G is not working and I can't make any outgoing calls. Please help.

Resolved! switching to another providor

Hi I want to switch my data pay monthly plan to another provider. I am still paying my device plan until Feb 2024 - if I wanted to switch would I first need to pay off my device plan ? or could I switch my pay monthly and just continue to pay off the...

Resolved! Cancelling my account.

My monthly payment is due on the 20'th of April, can I cancel now without incuring a charge?

Resolved! My bill

Why has my bill risen this month

Resolved! Porting from Virgin

Switched from virgin today, number ported. Cannot receive calls or texts from virgin mobiles. Does this mean virgin have work to do?

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