Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

eSim not working in the USA - Just says SOS

Hi. I have an o2 pay monthly eSim which was working fine in the UK. I also went to France with it last month and it worked fine there too. But now im in the US, and instead of the signal strength I just see SOS. This is on an iPhone 12. I have called...

Resolved! Why is my current tariff showing as £28?

I was informed by Nigel, on Saturday, 24 June 2023 that I was getting a discount and my charges would go down from £14.42 to £8.50. Please advise why my charges are showing as £28.00.

Resolved! Being billed twice

I’m being billed for two sims, since I was moved from virgin

Resolved! Data Usage

HelloHow much data would I need for music/video streaming, checking socials, downloading/uploading, sending & receiving messages via socials per day? I am a pay monthly customer.I noticed O2 doesn't have unlimited data but they do for minutes & SMS.T...

Resolved! Transfer of ownership

Hello can someone please tell me the correct process of transferring a number to someone else that’s still in contract? I’ve been speaking to o2 all week who all give me different answers. Thank you on advance

Resolved! Do I need a PAC code to move my iPad SIM to another provider?

The subject says it all really. Any help gratefully received.

Resolved! Additional sim for tablet

I am pay monthly for my phone and have just bought a tablet that can take a sim. Can I get an additional sim linked to my account and 'share' the data usage between phone & tablet?

Dumb Mobile Contract

Aside from my usual mobile we have a dumb one that only makes phone calls. No internet, texting, camera. We top it up in a local shop but it is expensive. Is there a monthly contract for such dumb phone approx £10 a month?

Moving between SIM deals?

Hi there if I start a 12 month sim only contract, and then at some point see a better 12 month sim only deal, would I be able to move to that sim deal (12 month contract) penalty free ?

Resolved! New Sim not working after Previous one Stolen and Bared

Hi, A few days ago my phone was stolen on the number [personal details removed], I have bared that and since received a new sim card, i have put it in this morning but it is getting no service so i cant activate the sim via the online portal (as I ca...

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