Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming

Do I have to speak to O2 switch roaming on

Resolved! Extra Account, Bills sent to my name for number i don't recognise

I have several accounts for family but I have just noticed that I am paying for another account for a number I don't recognise. I tried to contact o2, but my address, bank details and amount of the last bill aren't enough information to pass security...

Resolved! Bill

Hi I know the bill is overdue but I was signed off work with mental health so it’s been difficult financially however I’m now back at work and can pay towards the bill at the end of the month,

Resolved! Using phone in USA

Hi I'm moving to the USA and I'm planning to keep my O2 contract so I can still receive texts (one time passwords) and phonecalls from UK numbers. Does anyone know if this will be possible?

Resolved! Double data boost

I have received this message this morning saying changes have been made to my data allowance which I haven’t changed. Can you confirm what is happening? Just confirming your order has gone through - thanks. Your order number is NC51225544, and you ca...

Direct Debit

I’d love to know why I’m being penalised and harassed about overdue bills, when it’s entirely O2’s fault. Because as I posted elsewhere, I’ve now got an overdue bill of £0.00, and still getting service blocks until it’s paid, which won’t be until the...

Hard Search for fully paid device and rolling contract

Ok, so I bought a phone through the O2 shop with a rolling 30 day tariff... Found out they had performed a hard credit search, and I don't fully understand why. I paid for the phone in full (so no credit), and got a rolling 30 day tariff (so no contr...

Final Bill

I just want to see my final bill. I am unable to access it via my o2 - maybe because I am no longer a customer. I hae received an e.mail that tells me how much is going to be deducted from my account but I want to see the full breakdown of the charge...

Getting a refund on a number paid for but NEVER USED

I recently noticed an account taking regular £35 payments from my account. I have managed to cancel the account and discovered that it was linked to a Virgin media/O2 Sim card that was given for free and somehow started a string of charges dating bac...

Cancel contract before it arrives

I would like to cancel my sim only contract as I made a mistake when ordering how do I do it pleasethankyou

O2

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