Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why are O2 telling me my call is important, but they won't answer the phone!!!

I've been ringing O2 on-and-off for around a week now. I've been WANTING TO PAY FOR AN EARLY UPGRADE (GIVE THEM MONEY). I've called on various days, at various times of day, but just get the excuse that 'We are experiencing heavier than usual call vo...

Resolved! No service who do I contact.

Hi,I've got no service on my phone all morning. Who do I contact?Regards,Jim.

Resolved! Numbers starting with prefix 03

I am on the O2 unlimited pay monthly - 'free' calls, texts and 1g Internet contract. Please can someone advise me if telephone numbers starting with 03 are included as a 'free number' as is the case for numbers starting with 01 and 02. Many thanks.

Would be nice

Hello, During BT's fibre update, they publish the next locations. It would be nice to know if the vodafone mast near my office was in line for an o2 marriage. Tugo is excellent, but for business visitors on o2, they have nothing and people that don't...

Resolved! Has my bill been paid

Hi there can you tell me if my latest bill been paid.As at this moment in time,i cannot not send any texts message's, and also cannot make any calls.

Resolved! Not renewing on renewal date

Hi there, Just wanted to know, how do I let O2 know, that I don't want to renew on my renewal date? I want to explore other options, but I can't seem to find the right place. Thanks.

Resolved! Cancel insurance

How do I cancel my insurance? When I go to manage bolt ons I cannot see an option to cancel this.

Resolved! What are the chances of an improved network near me? Broken promises....

I've been a customer of O2 for the best part of 6 years and the service I get hasn't changed since. I live in a fairly average sized town and the best data I receive is GPRS. My wife is on orange (or EE as it is now) and has had 3G reception for year...

Resolved! Putting Account Into Credit

Hi guys, Seeing as O2 don't seem to want customers to email them questions direct (nice customer service by the way!) I was hoping someone in here might be able to answer a question. I currently pay my contract monthly by direct debit but I was wonde...

Resolved! Urgent help needed regarding my contract

Hey guys, First off, I just want to say I have been with o2 since i got my first phone, and have never had any problems with them. However, I have been informed today by my employer that my job is under threat due to "hard financial times". this is a...

O2

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