Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! EU Roaming price cap

Hi, I've just returned from holiday (Portugal), and was suprised to receive a text from O2Roaming when we landed telling me my data would cost 69p/MB, while the missus received a text saying her data would cost a maximum of x for x amount of data (th...

Resolved! O2 are bloody pathetic. 6 hours spent trying to get a PAC.

I've spent 6 hours trying to contact O2 to get my PAC as I'm moving to Giffgaff. I spend hours on hold and have had 3 online live chats which involved me being transferred to 3 different ' departments' and then ended up being disconnected by O2. I am...

Resolved! Do o2 carry out different credit checks for different phones

Just a very quick question if anyone knows the answer Do o2 do different credit checks depending on the phone you want, for example is the credit check harder for an iphone 5, or are the credit checks the same, or based on line rental amount Many tha...

Resolved! Paid by bill twice by mistake- Please help!

First time posting and need some advice. Im on an o2 monthly contract of £35.95 a month. My October bill was due on the 29th October but I got my days and dates missed up and paid my bill by entering my debit card details through the 'my o2' section ...

Resolved! 02 is such a biggest joke!!

My husband and I are so fed up with 02, they have let us down many times, especially we've been cut out of BBM and internet in the past few days (it's the third time this year!). My husband had called 02 the other day to complain that my phone servic...

Resolved! Auto top-up problem

I've just signed up for low balance auto top-up but did not receive any sort of confirmation after hitting the submit button. The screen just sort of refreshed itself and I was facing the same page with empty fields again. I checked my email and noth...

Resolved! Sim card

O2 have sent me a message saying my number is going to my ordered simcard. But i haven't recieved my simcard yet and it changes it tomorrow rendering this one useless what am i supposed to do?

Resolved! O2 phone sim/O2 dongle?

Can I use my PAYG text and web phone sim in an O2 dongle??

Texts I send to India are not received

Hi there,I've been trying to sending texts to my girlfriend in India but she is not receiving them although I am being charged for them. I can call her from the same number and she is recieving texts fine from other mobile providers. Any help to sort...

Resolved! Still hating the O2 website - how to email them??

Ok so on the contact us section, where is the option to contact O2 by email? On the complaints page it even says "Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them ...

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