Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Simcard Not Working

Isit anything to do with all the iphone 6 hype that it has impacted my sim and all it says no is emergency calls lolJust ordered a new one looks like i will be without one for couple days..Its weird how it just stopped working when the iphone 6 has c...

Resolved! Insurance on upgrade

Hi I am looking into getting an upgrade on my phone but was wondering how the insurance works. I have insurance for damage on my present phone, would this be automatically transfered to my upgrade or would I have to take new insurance in which case i...

Resolved! balance transfer

I have purchased an iPhone 4 on PAYG I have a Nokia 6300 with a balance £ on it.How can I transfer the £ to my new iPhone?

Resolved! Bill for Messages even though i'm on Unlimited Texts

Does anyone know why I'm being billed for Messages even though I'm on unlimited texts

Resolved! change from monthly payment contract to pay and go

Hi ust wandering if you can change from paying monthly to a pay and go contract?I'm going away travelling for a year - i'm still in my 2 year contract until next year.Not sure the best way to approach it etcthanks

Resolved! Advice appreciated on changing my plan to iPhone

Evening allI am on Simplicity, with an Andriod phone, and hope to have an iPhone 6 delivered on Friday.Does anyone know what I need to do to swap to an iPhone plan, if anything?Thanks

Resolved! Will have to terminate because cannot upgrade!

Hello All, Just being through a very weird situation. I called up to cancel my contract to move to Vodafone, but the guy on the other end was so great I was considering to stay. However, due to a brilliant O2 rules I have to wait another month to get...

Resolved! Cancellation of my phone contract

My 2 year contract has finished today and therefore I'd like to terminate my contract. Iv tryed calling and cannot get through

Resolved! cancelling contract

My 2 year contract is coming to an end. Unfortunately the upgrade deals I was offered weren't competitive enough so I am looking at alternative options. Do I need to cancel the contract with you on the 2 year anniversary or will it stop automatically...

Resolved! Upgrade through CPW not registering with O2.

Hi, I uprgraded through CPW in May. I noticed a large bill this month for data, thought it was strange as I have 500MB including in upgrade deal and knew I didn't use that much. Phoned up O2 and they have no knowledge of my uprgrade with CPW and I wa...

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