Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

customer services

one word to sum up o2 today and yesterday (bad) phoning to upgrade a total of 3 hours on hold, cut of three times then transfered to lost and stolen and told they are shut, 02 you have just lost another customer as will phone to cancel contract tomor...

Resolved! Not receiving text messages

I regularly do not receive text messages sent to me, sometimes for hours. Today my girlfriend texted me at 10:07 and again at 10:18 - I was expecting her to message me, I sent her texts which she did receive, I turned my phone off & on again about 4 ...

Resolved! Internet browsing/download false charges

I contacted O2 Chat last month about £23 worth of internet browsing charges on my bill. I never use my phone for browsing or downloading. As a precauton, I have since disabled access to the internet on my phone and I don't use any apps but this month...

Resolved! Student Discount Offer

Hi guys, When I first moved onto a contract phone from pay as you go it had to be placed in my mother's name due to the credit check etc and being only 16 myself. The contract is still in her name now 4 years later and I'm aware I'm unable to switch ...

Resolved! ARCHIVED TOP-UPS

Why is it not possible to check back to previous top-ups over say, the past 2 years, on 02.com?I need to.

Resolved! £1 a day for accessing the Net or whatever

I want o2 to check how many of these £1 deductions they have made for my account balance because I NEVER used the net. Until yesterday, my o2 sim card was in a phone which couldn't do that.o2 robbed the whole of my last top-up.

Resolved! data allowance discrepancy

If I logon to MyO2 and then view my bill, when I look to check the data that I've used and have left, it shows an allowance of 500MB, but the boltons panel next to it shows the correct 1GB of data.I first noticed this in the MyO2 App on my Z10 and in...

Resolved! O2 data allowance

Hi i have a 1g limit on my tariff i keep on getting messages that my limit has been used but when i check my usage i've only used 360mb from the date my data limit has been refreshed.

Resolved! Roaming and voicemail

I want to know if a technique I've used successfully to control incoming roaming charges on Vodafone will work on O2. On Vodafone, before leaving the UK, I would:* set an immediate divert to voicemail for all calls* change my voicemail notification t...

Resolved! can not see my full bill

cannot see my full bill

O2

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