Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! phone broken, can i advance my upgrade?

Hello, My i phone has broken but i am not due for an upgrade until April. Does anyone know if I can advance my upgrade? I have insurance but there is a £100 excess so really not sure of the best course of action. Suggestions welcome Thanks

international calls

hi, i am new here. just activated a sim card for international calls within europe. someone told me that i must keep top up each month if i want to have the benefit of cheap calls. but the t&cs say this only about calls or messaging from o2 to o2, so...

Resolved! Terminate contract and transfer number

I want to terminate my pay monthly contract and transfer that number to my new pay as you go number as I have moved abroad for a couple of months and don't want to pay unnecessary money every month. I was told at an o2 shop that I should only call 20...

Resolved! Change pay monthly bill payments?

Can you change the pay monthly bill payments from to a different name and bank details? As my mum will be paying for the first few months of my bill. I was wondering if I would be able to change these bank details to my own after a few months?

Resolved! Moving from 2g to 3g - Questions ?

I have currently a 2g PAYG phone, with a small amount of credit on it, and I wish to 'move' the number to a 3g sim, still on PAYG. What do I have to do to move and how long would it take - I mean would I need a new sim as it's the same size for the n...

Resolved! No service for over a month / Mast decomissioned

Myself and approx 50 odd other users in the KW14 7XW area have had no service for approx 2 months now multiple conversations with O2 advise that they are working on the issue. However some users being told that the mast has been decomissioned and the...

Resolved! New pay monthly sim contract - chance to upgrade in 3 month?

Hi there, just recently got a pay month sim contract and stuck it in my iphone. I did go into the 02 shop to just get a pay and go micro sim but the sales assistant talked me into a contract with unlimited mins and texts which im delighted with. Long...

Resolved! Poor Network Coverage

I live in Witney, Oxfordshire and for the past year, O2 reception has been absolutely appalling. Most of the time messages don't come through unless I turn off my phone and turn it on again. I have an iPhone 3GS but it has been absolutely fine recept...

Resolved! Lost Phone on monthly contract

I recently lost my phone and didn't have insurance. I understand that I will have to keep paying the monthly fee but is there any way I can lower the tariff as I still have at least 4 months left on the contract and paying what I am without the phone...

Resolved! Contract renewal issues

So, I am on an 18 month contract for a HTC Sensation. It ends on 6th April 2013. All the time i have had the phone, MyO2 has stated that my upgrade date is 3 months earlier on 7th January 2013. Last month i queried part of my bill, and this was kindl...

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