Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! post codes

pay & go customers who have a post code tariff, Must they make call from post code area in which they live. E.G> if it is NE6, must all calls be made from this area only

Resolved! Sim Swap

Good Evening,I have recently initiated a sim swap to retain my existing mobile number on a new Lumia 710 Smart Phone. The number and credit has been successfully transferred but I had expected that, as a swap is by definition a 2 way transaction. I h...

Resolved! Changing my Direct Debit date

I have two accounts with you and would like to change the payment date on both from the 3rd of the month to the 6th, how can I do this?

Resolved! Using phone in the Middle East

How can I reduce my costs for using my phone in the Middle East? I mainly txt back to the uk however my bills are coming in around the £150-£200 mark per month. Is there any sort of bolt on I can get to reduce this? Thanks

Resolved! International wifi

On a pay monthly phone is it free to access wifi while abroad?

Bolt on package incorrect charging

I am being charged for receiving calls from the UK whilst in Ireland in spite of a bolt on package. Can anyone adivise. This has only started in the last week or so. I have had the bolt on for over a year and have never been charged before.

Resolved! PAYG Balance online (not on handset)

Ive added a PAYG number to myo2 account, since wanted to check the balance online (cannot do it since sim is in an alarm pannel). But I cannot seem to find this option. Any ideas?

Resolved! Tariffs

Earlier today i was on Live Chat so that i could change names on my Family Pack Bolt on, then i remembered about a tariff i had seen on TV from o2, Pay £15 a month and get Unlimited texts and Calls to Any o2 Number and 100mb of internet. I asked abou...

Resolved! Picture messaging/MMS Galaxy Y (PAYG)

Hi.. just a query re PAYG. My daughter is currently using my old Galaxy Y (as she lost her LG) She is on Unlimited Tariff. A couple of times she has received a picture or MMS that doesnt come through and just states 'downloading' (but never does down...

Resolved! upgrade problem

Am loyal customer trying to upgrade, am eligible today. Followed online upgrading process to checkout, input upgrade code from Txt and get this message in browser Getting this message : you dont have permission to access/upgrade/checkout/ on this ser...

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