Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 1month Sim only upgrade

I have a 30 day sim only, this is my 3rd month of having it.When i took it out i was told i would need to wait 6months before upgrading to a phone.On my account it says i am due for an upgrade, is this correct??Thanks

Resolved! Call & Text Tariff - Do you keep your top-up as balance?

I have a payg sim on 'Simplicity No Allowance' at the moment, but after looking at alternative tariffs I found the 'call & text' tariff which gives you 25 minutes of calls and 25 texts when you top-up £10 a month (in addition to other allowances if y...

Resolved! addons

have unwanted addons hows do i stop them

Resolved! bolt on

How long does it take for a new bolt on to become active?

Resolved! Return Policy

Hi guys I recently purchase a refurbished phone online ,does anyone know how the 7 day return policy works and the return address?Thanks

Resolved! Unlimited Texts Include To The Isle Of Man

I was just wondering if my unlimited texts include texts to The Isle Of Man? Thanks.

Resolved! Letting my partner use my upgrade.

Hi.Does anyone know if it is possible. I currently have to iPhone 4s and I'm happy at the moment, my partner has damaged their phone, their upgrade is due in april, mine now. I was wondering if it would be possible to order them the galaxy S4 and car...

Resolved! Need to open a new account?

Hi. I bought a couple of mobile phones for my husband and myself back in January. We then had our old O2 numbers tranferred to the new devices. The question is that our "my O2 account" pages only have the new, now inactivated numbers that came with t...

Nightmare Chat Support

So I contacted O2 chat this morning with regards to my upgrade. The phone was due to go to my nearest store. Contacted chat who advised the order is complete and at a different store than where I ordered it to. I called the store and they confirmed t...

Resolved! Why can't I lower my tariff?

Hello everyone. I have been a O2 customer for years and I have recently decided I really want out of my contract or to lower my tariff. However, for some reason it won't let me lower my Tariff? I pay 42.31 a month tariff on an Iphone 5..I've had the ...

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