Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! DUPED

Upgraded my phone recently, only to find out i had signed a new contract for that phone but not automatically cancelled my old contract , so now o2 want me to pay two contracts one for my old phone and one for my new phone, the new phone that iam pay...

O2 Prepaid Free Wifi

According to my bolt-on: £15 "Free UK texts, 500MB data and unlimited Wi-Fi. " I can find no reference online, or anywhere about this supposed free-wifi. Please can somebody point me to a page that explains how to take advantage of this? If they adve...

Signal getting worse and worse and almost unusable now!!

Hi, i used to be able to make and receive calls no problem at my place of work, but slowly over the past year or so the signal has gone downa and down and now its mostly unusable and mostly showing no service. and 3G is a thing of the past now. When ...

Resolved! Unfairly charged for group text messages (no pics/emoticons) as MMS

I recently sent a "Happy Diwali" (recent hindu festival) message to about 20 odd friends. No emoticons, pictures involved. However, looks like my SAmsung GS4 has sent this as MMS and I have been charged for it despite me having UNLIMITED message limi...

Resolved! Porting a number from a diffrent provider (VF) to 02 where the 02 contract is 3months old

Hi, I am trying to look at moving from VF to 02 but my contract is up in Jan14. I would like to know if I take a 02 contract now via CPW for example, can I PORT my number from VF in Feb14 without and issues using a PAC code? ThanksJ

Resolved! Billed with unused insurance

I made a claim which was canceled same day, received email from o2 about canceling my request so all looked great until I received bill from o2 with charge £25 for insurance. Direct debit been set up so o2 will get money straight away. Contract is du...

Resolved! O2 Refresh without a handset?

Is it possible to get the O2 Refresh tariff without a handset, either by buying a handset and returning it immediately for a refund but keeping the contract or not taking a handset in the first place? I have my own iPhone 5S so I don't need a handset...

Resolved! Cancelling and moving company

Hi o2 community I am new to this and happy to receive any feedback. I used to be an O2 pay & go customer for 5yrs then took a contract with O2 with loyalty discount. Sadly having to leave O2 as I have seen a better deal with a competitor (3)I am now ...

Resolved! Unlocking phone from Vodaphone

Hi all - you helped me so much before when I purchased a Samsung Galaxy Ace phone - by the way I took all your advice and sent the phone back to O2 for a refund. Hope you can help me again please. I have a Galaxy S1 that was locked to Vodaphone, have...

Resolved! I don't understand why I've been disconnected, even though I paid

I was behind on payments, but recently caught up and paid them what they asked for. However, when I logged into my account I can see that I'm now being charged a disconnection bill, which I will never be able to afford. Please no lectures about payin...

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