Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Barred phone despite having payed.

I was caught a bit short one day with paying a bill of mine. I was able to pay half of it and arranged with o2 about paying the 2nd half on the 4th. They barred the use of my texting and phone calls until the 2nd payment was done. I payed the amount ...

O2 trying to charge £450 for replacement phone

I wish to highlight an ongoing dispute I am having with O2 and hope that by asking for your advice I can find some sort of support in getting a resolution.In September I entered a new contract with O2 for a new Samsung Galaxy S6 on their pay monthly ...

Resolved! Once my phone credit plan is paid off, will I get charged if I leave O2?

Just made the final payment on my 2yr phone plan. Am I still tied into any sort of contract or can I switch to another network without being charged?

Cancellation of insurance

How can I cancel my insurance? No one picks up the phone on the customer service line. Be glad for any help to get it cancelled. Ben

Resolved! Big bundles online application for SIM

If I get a Free Big Bundle SIM online, to change from my current old PAYG which only gives 300 texts and 500MB data, how does one ensure that the SIM that is sent has my existing mobile phone number? Is this entered in the application process for, sa...

Resolved! No Service

Hello, i`m Jeff.I would like to complain about having no signal at home and surrounding area from at least the 13th November. There are three 02 users within the household and non of us have had signal at home or surrounding area from as i say at lea...

Resolved! New order not showing in My orders

Hi all, I've had my O2 contract phone for a while now, and today I ordered a tablet. I've had the confirmation email to say is on it's way, with delivery details, new phone number, tracking number, etc., but it still isn't showing in My orders . . . ...

Resolved! Phones keeps cutting out mid conversation

Hello Me and my son both have O2 phones and have noticed that over the last month or so, our phonecalls cut off after about 2 seconds into a conversation.I thought it was a faulty phone at first, but as we both have the same issue it has to be O2.I n...

Resolved! Customer helpline 202 number

Is anyone else experiencing being cut off on the 202 number? All I get is an automated message on how to pay my bill (which is paid by direct debit anyway). I just want to talk to a person instead of on a chat line to their call centre in India as my...

O2's 4G Service is Non-Existant

Sorry, but I feel I have to post about this.:smileysad: Over the last 6 months, I have been noticing just how POOR, O2's 3G and 4G services have been - primarily, just how SLOW these services actually are on my iPhone 6......... As part of my daily c...

O2

Forum Posts