Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Open

I fill in the information for my o2 open discount but I keep getting emails back saying something is wrong/ missing (even though it’s not) I’ve phoned the helpline but they said they can’t help, I’ve emailed but no reply. I want the discount code as ...

Rhianj86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sun swap

I’ve just received my new phone and sim to activate the sim swap do I text 2020 from my old phone or the new phonethanks

Resolved! Cancel

Hi I was looking to cancel this pay monthly contract XXXXXXXXXXX [mobile number removed by mod]

David1959 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

I got a phone on contract , it has been 15 days and I still haven't recieved my sim card. My data on my pay as you go has now run and I can't call anyone either. Yet my bill for the contract has come out today even tho I didn't use any of the data or...

Martyna by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I dont get why my monthly payment went up by £4

my monthly payment went from £29 a month to £33.24. I know it should go up at the rate of inflation but surely the rate of inflation hasn't went up more than 10% this year.

Connor94 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay more

Good morning, I would like to start paying extra each month, how do I do it.

Resolved! visual voicemail spam messages

I get several spam texts a day from O2 repeating the same notification that my number doesn't support visual voicemail. I have not asked for and never used vvm. Phone is pixel 4xl. Can this be stopped?

DomW by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Bill paying for AirPods

I pay monthly for my AirPods, but is there away of paying the remaining cost off now?

Connor10 by Level 1: Joiner
  • 1 replies
  • 0 kudos