Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120328 Views
  • 27 replies
  • 5 kudos

Resolved! combine international tariff with domestic tariff?

hi, i am new here. activated a sim card for international calls. now, i want to combine it with a domestic tariff , meaning the both tariffs in a same phone number. Q1: can I ? and how to ?Q2: what's the cost of top-up? if i only need to top-up £16.5...

Anonymous by Not applicable
  • 1063 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Swap

Just got my new Galxy Ace 2 with a new USIM on PAYG. I was planning to take my PAYG sim from my old Nokia and slot it in, but it looks like its just a 2G sim (the old punch-out sim holder card just says GSM on it). So now I am going to use the sim sw...

Anonymous by Not applicable
  • 1126 Views
  • 1 replies
  • 0 kudos

Resolved! phone broken, can i advance my upgrade?

Hello, My i phone has broken but i am not due for an upgrade until April. Does anyone know if I can advance my upgrade? I have insurance but there is a £100 excess so really not sure of the best course of action. Suggestions welcome Thanks

Anonymous by Not applicable
  • 3555 Views
  • 5 replies
  • 0 kudos

Resolved! New Pay as you Go sim

Hi, tomorrow I expect to receive a new phone along with a new sim and tariff. I just got an email from o2 telling me my number new. However, is there a way I can keep my current number (o2 pay as you go number) and still receive the new tariff? Any h...

Anonymous by Not applicable
  • 1816 Views
  • 11 replies
  • 0 kudos

international calls

hi, i am new here. just activated a sim card for international calls within europe. someone told me that i must keep top up each month if i want to have the benefit of cheap calls. but the t&cs say this only about calls or messaging from o2 to o2, so...

Anonymous by Not applicable
  • 1038 Views
  • 10 replies
  • 0 kudos

Resolved! Terminate contract and transfer number

I want to terminate my pay monthly contract and transfer that number to my new pay as you go number as I have moved abroad for a couple of months and don't want to pay unnecessary money every month. I was told at an o2 shop that I should only call 20...

Anonymous by Not applicable
  • 1896 Views
  • 1 replies
  • 0 kudos

Resolved! Change pay monthly bill payments?

Can you change the pay monthly bill payments from to a different name and bank details? As my mum will be paying for the first few months of my bill. I was wondering if I would be able to change these bank details to my own after a few months?

Anonymous by Not applicable
  • 2174 Views
  • 5 replies
  • 0 kudos

Resolved! Moving from 2g to 3g - Questions ?

I have currently a 2g PAYG phone, with a small amount of credit on it, and I wish to 'move' the number to a 3g sim, still on PAYG. What do I have to do to move and how long would it take - I mean would I need a new sim as it's the same size for the n...

Anonymous by Not applicable
  • 1121 Views
  • 3 replies
  • 0 kudos

Resolved! No service for over a month / Mast decomissioned

Myself and approx 50 odd other users in the KW14 7XW area have had no service for approx 2 months now multiple conversations with O2 advise that they are working on the issue. However some users being told that the mast has been decomissioned and the...

Anonymous by Not applicable
  • 1287 Views
  • 3 replies
  • 0 kudos

Resolved! New pay monthly sim contract - chance to upgrade in 3 month?

Hi there, just recently got a pay month sim contract and stuck it in my iphone. I did go into the 02 shop to just get a pay and go micro sim but the sales assistant talked me into a contract with unlimited mins and texts which im delighted with. Long...

Anonymous by Not applicable
  • 6976 Views
  • 10 replies
  • 0 kudos