Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade now or wait until end of 24 month contract?

Completed a Web chat with an agent as my 2 yr contract is drawing to a close.I was basically told to hang on for the 3 months remaining as I will be offered a free upgrade at the end of my 2 years.What I need to know is, will the upgrade cause an inc...

Resolved! O2 complete incompetent.

O2 are becoming a waste of time, twice I have been charged for alleged picture messages to 0000000000001234 when I haven't sent any.All I get from customer services is that for privacy reasons they cannot disclose the number.I am now told that it's a...

Resolved! unable to view bill

I've had my phone for 4 months now and have never been able to view my bill. I can get to my account page but it says I have no valid products registered with this account. I have tried to get it sorted twice but it has never been resolved. Have just...

Resolved! What is the right SIM for me?

I know someone like me who knows so little and understands even less about mobile phones and tariffs and SIMs etc really ought not to be allowed loose and unaccompanied in this Community. But here is my question. I have a Galaxy S3 that I want to kee...

Resolved! Moving to Florida for the Summer

HiMy mate is on O2 Payg (Think its about £22 a month for his package).I am moving to Florida for the Summer, keeping my number the same as I have a reduced tariff on 3 to call/text UK numbers at no charge.Can my mate reply to my texts with him being ...

Resolved! O2 Refresh

Hi folks, upgraded to O2 refresh a while back, long story short, for one reason or another i cancelled my DD and was paying bills by debit card, but my acct is not showing i am on refresh. I only ever had 1 DD set up at time of upgrading (even though...

Resolved! generic network failure

re HTC WildfireDespite two sessions with live chat and being e-mailed two lots of the same information which as been followed to the letter,number and dot. I still cannot send pictures as attachments to a text message. Every time I get the 'generic n...

Resolved! Automatic Top-ups stopped for no reason

I have been happily receiving automatic top-ups of £10 to my phone every time it got below £5.Suddenly that stopped.Went to store. They topped up phone with £10.Chatted on O2 site - they said top-up was ok try bank.Nothing wrong at bank.Set up new to...

Resolved! data protection breech

I have recently found out that my brother who has an account with o2 has been the victim of a dpa breech. Someone else (were assuming his ex girlfriend) has done not one but two upgrades on the account over the last couple of years. What I want to kn...

Resolved! Problem viewing bills

Hi, having trouble viewing my bill. From the My device page, I click on the View My Bill button, a new page opens and the following is displayed: DASH_ERR04: The account number in the target address is invalid.Same thing occurs when I click on "view ...

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