Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract termination

Hello,I have just called 202 and cancelled my contract (leaving the country for an unknown period of time). Also, I asked to turn off my number tomorrow. However, it went down right in the middle of my talk with the customer service. And the phone sa...

Resolved! Switch from monthly to pay as you go

I had requested a switch fromonthly to pay as go on the 18.05.2014 as advised over the telephone as I am now in America and travelling to Australia for 13months but my switch hasn't taken place because they had a system update on the 19.05.2014 now I...

Resolved! No mobile internet (Possible ban)

I have recently switched from an Android phone to a Nokia Lumia 1520, since Friday I have had no success in getting a mobile internet connection. WiFi works fine and I haven't changed any of the APN settings, I have tried resetting all sync options a...

Resolved! Credit Check Referred

Hello,I've had an O2 pay monthly contract for over two years and always paid my bills in full and on time.My laptop is on the verge of death so I have taken out a O2 tablet contract.My order has been referred to Online Credit Check Referred. On My O2...

Resolved! "Echo" on my calls

I thought it was my phone (HTC ONE M8), however it appears to be heppening to other users regardless of the phone. I have a really bad echo on my calls. It doesn't matter whether they are incoming or outgoing ......talk about hearing myself speak!!. ...

Resolved! can I unlock a phone I no longer use?

I am on O2 PAYG. 2 years ago I bought a Nokia 710 from O2 and used it until a few months ago when I bought a Nokia 925 sim-free from elsewhere. I'd like to unlock the 710 and give it to a friend. I went online to ask a guru about this and was told it...

Resolved! Why have I been charged an early termination of £319.09 on 02 refresh?

I cancelled the contract after 2 payments and paid off the handset but I'm getting direct debit collection attempts to take £319.09 as early termination. Why is this?

Resolved! No Minutes Allowance

I have just logged on to My O2 app and under minutes is says "There is no minutes allowance included with your tariff.. You'll be charged at your atandard rate for any minutes you use". It states very similar on the My O2 section of the website and I...

My signal keeps going up/down can any one helpwondering if anyone else has the same problem

Hi Just just wondering if anyone else has the same problem and what the solution is ? Both myself and my hubby have 02 pay and go phones basic ones for texting and calling. Over the past few months we have been experiencing problems with the signal o...

Resolved! 0300 CALLS

I cannot find anywhere on the O2 site about 0300 calls. Are they free from my mobile?

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