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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Won't let me do O2 Refresh?!

Hey guys! I'm trying to upgrade my phone early using Refresh. It says that if I pay 16 pound something I can upgrade early (Im due an upgrade on the 14th). I'm impatient and want to do it now... but everytime I click Refresh it just says that I'm una...

Resolved! Group messages sending as a multimedia message

There seems to be a few similar issues but none quite the same as mine;About a month back I recieved a message from a friend saying O2 had sent her an email saying that I had sent her a photo. I thought this was rather strange but forgot about it, si...

Resolved! How can I cancel o2 12 contract

I'm really unsatisfied with the 'monthly contract SIM card' I ordered from telesales of your company .It brought finically and psychologically bad effect on my life!The following points are my complains！1.the salesman hoodwinked me on the phone！2. th...

Resolved! Sim only contracts 12 month

Hi. I am currently on pay as you go. I would like to get a 12 month contract sim only. How do I keep my number?

O2 4G is here - and ..............

I have been trying unsuccessfully for months to find out when O2 might extend 4G coverage to Northern Ireland. If the Gurus know they are not telling and when I checked on O2's online Network Coverage checker this morning it simply said there is no 4...

Resolved! Transferred o2 pay and go number to my o2 contract and 4 days on I have no number at all

4 days ago I requested o2 to transfer my pay and go o2 number to my o2 contract, i was told this would happen the next day, upto 24 hours, the next day I lossd service on both sims, 24 hours later I still had no service, so I rang both my numbers and...

Resolved! Checking allowance left

I'm trying to find out how many minutes I use each month as I'm on unlimited contract but it's turned into £60+ p/m mostly due to VAT. It keeps saying look on the my O2 app but I can't find anything it just says you have unlimited left. My contract w...

Resolved! O2 Default Home Page on Galaxy S4 (Android)

According to the settings on my S4 mobile phone the O2 default Home page is supposed to be http://m.o2.co.uk/device/o2active but when I try to go to that page nothing happens - it hangs. Tried chatting to an O2 Guru who talked me through downloading ...

Resolved! Free £10 extra for topping up with £15

I got a text from O2 saying that I would get £10 free allowance to use in the next 30 days for Calls, Texts, and Data. This was the text: "O2: Hey you. Thanks for being such a fab customer. Have an extra £10 allowance on us when you top up £15 once b...

Insurance - Complaint

I placed an insurance claim for my HTC One X+ on 20/04/2014 and was told my phone was not in stock. I was told that I would be called on 22/04/2014 with an update when stock comes in. I received no call on 22/04/2014 so I personally rang up O2. They ...

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