Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract upgrade coming soon.......

Hey everyone, I am finally coming to the end of my 24 months contract and so the trials begin with what new contract do I go for this time. I will not be looking for a phone and sim deal as I have been one of the lucky few to have got an iP6+ directl...

Resolved! Travel Bolt On

Can you have the free travel bolt on for a sim only contract?

Resolved! Top up

When my pay & go balance is getting low I get a txt from 02 usually saying top up £15 and get £10 free to use over next 7 days. My husband gets a txt - top up and get the same amount free to use over next 21 days. Why the difference ?

Resolved! 3G

Hi, I am David and I cannot get my Nokia Lumia 520 to connect to 3G. Went to the local O2 shop and they tell me 3G is only good near Belfast. I live in Craigavon. The mobile network settings on my phone do not give me any options such as 2G or 3G.

Resolved! How do I close my account?

I have an O2 Mobile Broadband pay monthly account that I want to close. I tried to do this via live chat but was told that I had to call CS on 0344 809 0202. I don't have an O2 mobile so have to pay for calls to this number. After being put on hold f...

Resolved! Time to resolve signal issues

I moved to O2 about 3 months ago however have been very disapointed with the coverage. From the first day of having issues i logged into the Network Status where it stated "high service demand in the area. Hope to be resolved soon". 3 month's on and ...

Resolved! Are 03303 numbers included in pay monthly inclusive minutes?

Hi, Just wondering if 03303 numbers are included in pay monthly inclusive minutes? ThanksSteven

Resolved! Still waiting for refund on returned handset

I recently paid £225 for an early upgrade on my Refresh contract so that I could get a new phone. I ordered a Sony Xperia Z3 Compact online and it was delivered to me on Wednesday 24th September. O2 sent the wrong sized SIM card so I didn't even take...

Not receiving credit for rewards

I have £3.50 in rewards. I have texted CLAIM to 50202 several times but it is not being credited. The same happened last month. I then went online to claim it as extra credit. The amount disappeared from my account but got lost in the ether before re...

Upgrade/Refresh Scenario

Hi Guys!I'm going to upgrade to the iPhone 6 but I want to do it in a certain order and wanted to know wheather it would be possible! I want to get my new contract before paying it off, so would I be able to keep all my details etc.!? And then I want...

O2

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