Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issues making order online

I am getting really frustrated. I have been a customer for over two years. Yesterday I tried making an order for an additional line. Everything passed but I kept getting the message 'something went wrong' so I contacted customer services who told me ...

Resolved! Suspending My Account

I will be in America for several months, and want to know if I can suspend my account. I want to keep the phone number as I will be returning to the UK, but want to put my account and mobile number on 'hold' so to speak. Is there an email address for...

Resolved! block sim

I require one of my account sims to be blocked and deactivated please, and a replacement sent please

Resolved! Snacking Bolton

Hi , Can somebody help me to understand the snacking bolton and how it will be used for PAYG & PAYM MPNs ? Thanks,Siva

Resolved! Free text service

I have an O2 account and O2 pay as you go phone,,ive read some answers saying you click Added Value at the bottom of the page on myO2,,but cant see it anywhere on the page to click it..could someone help me please.Thankyou for taking the time to read...

OnePlus 3 not delivered!!

I am wondering if somebody can help me. I upgraded my phone online on Thursday 3rd November. I went for the OnePlus 3. At the time of ordering it was and in stock...apparently as soon as I confirmed the upgrade it suddenly went out of stock. The lady...

Resolved! GURU

hello i want to unlock my device please help me

Resolved! Bundles

How do I start a new bundles instead of buying a bolt onI was ripped off when I changed to O2 as I wanted a £30 monthly but it took £15 to activate my sim

Resolved! 'loyalty penalty?'

I called earlier about additional charges on my bill this month. It seems that extra data bought the previous month did not appear until this month which finally explains that, random billing doesn't help.... However, last month, - ‘Loyalty discount ...

RRubbish company

What's the point 8n hhaving pay monthly contract if you make a phone call ttoday and few hours later all services are restricted with no warning. O2 basically take away from me days I pay for .Managers need some proper training.Can't wait for my cont...

O2

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