Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Data roaming

HiI am in Menorca Spain , I have my data roaming on but unable to connect to the internetIs Menorca free roaming on my tariffRegards Dave

Ds1 by Level 1: Joiner
  • 2 replies
  • 0 kudos


How do I get help from an actual person who can help answer my question. The FAQ Section and My O2 is not helping me and I cannot seem to get through to a human being. THIS IS POOR CUSTOMER EXPERIENCE and probably my last contract with o2 after over ...

BiancaJ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Picture messaging costs

Hi. I’m using an iPhone and I’d like to know why I’m being charged for sending picture messages.Pictures I’m sending are being sent through iMessage which is free and they are going to another iPhone which also has iMessage enabled so I don’t know wh...

DNM by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone lost replacement sim only working for emergency calls

I lost my phone and have been issued with a replacement sim which I have put into my old 02 handset but it is only showing emergency calls. Do I need to contact O2 to activate? I did read somewhere that it should just be a case of inserting it into p...

PurpleH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Infuriating!

Round and round in circles! Why is it so hard to talk to a human being? Can't chat to a guru for some reason. I don't have the O2 network for 6 days due to work on a mast! 6 days! So no phone calls, no text, no WhatsApp, no data and no Internet when ...

Scam upgrade or legit?

I was called from 01164390273 went through all my details and offered me an upgrade. Clearly had access to my account as knew my data usage etc. also went through all the blurb, offered me a good upgrade with no upfront fees. Took some bank details b...

Hahn24 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Mobile data in France

I have just returned from France, on arrival to France I received the test to say my roaming was up and running etc . Data automatically switched to Orange France etc. However, I could not get into the internet , only if I was connected to WiFi. This...

Shanook79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change my email address

I need to change my email address on my account but don’t have access to the old email anymore. how can I change this?