Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! vat invoices and past bills

Hi Since 1999 I have been able to print off a VAT invoice and view older bills now this seems to have ceased, yet if you look at the phone app it says it is still possible to view older bills at least.. "We only show up to six months previous bills. ...

Voicemail Callback issue

Firstly I hope I am able to explain this properly as O2 Customer Service couldn't quite grasp my issue. I use O2 Voicemail and have it set up for when I fail to answer a call, reject an incoming call, or I am unreachable normally due to no signal. If...

Resolved! O2 Open - NUS Discount

Hi All, I have recently bought a Contract directly via O2. The phone was bought on the phone through O2 customer services. Whilst speaking to the customer services advisor, she told me that i can also receive a NUS discount on my tariff amount, if i ...

Resolved! invoice

please tell me how I can get an invoice for my monthly instalments relateing to the handset cost.I've tried customer services but they were not very helpful.Paul.

Resolved! 02 to 02 calls

Hey I'm on a pay monthly contract with 500 minutes a month, is 02 to 02 free or not. Thanks

Resolved! How do I switch off bill reminders by text

Hi I get my bill reminders by email and by textI dont want the text remindersHow do I switch them off?Thanks in advance

Resolved! bill and payment

I find it funny how o2 take the money from your bank then return it for no reason causing me charges then block my phones use not I can't even call the payment line at all to pay and the online service is not working haha what a joke of a companyThis...

Resolved! UK Shared Data

Earlier this week I successfully signed up to a Shared Data plan: One Pay Monthly Refresh contract is the "leader" with 5Gb data allowance sharing with two "member" Pay Monthly Simplicity contracts. A new page has appeared in My O2 which shows in a n...

Resolved! How do I complain about Live Chat?

Hi, Today I had an increddibly bad experience with o2's Live Chat and I'd like to complain - how do I go about it? Is there a particular email I can contact? For anyone interested in how the conversation went: Welcome to O2. Someone will be with you ...

Resolved! Sheisty sales tactics - Aerial Mobile

Beware this company! I have my O2 account preferences set for no marketing calls by phone. I was called today (number withheld) by someone claiming to be from Aerial (sp?) Mobile "On behalf of O2". He told me that my Simplicity contract had "expired"...

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