Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using PAC but keep my contract

I work for a company that prides itself on providing an excellent customer service. This is not a good customer journey! I spent one hour on the "online chat" service before I received my PAC last night.I have a PAC to take my number to another provi...

Overseas Charges

I am currently overseas. I have just checked my bill and two minutes after I have made a call to the UK a second call, which I have not made, is being charged to a UK mobile number. Has anyone else had this problem?

Resolved! 85222

Hi. I've just received my bill and £15 of it were charges from this damn number. Can anyone suggest how to get help. Im disabled and skint....this just is not right... Many thanks

Resolved! Changing Mobile Number

HelloI would like to change my mobile number on my contract to a gold number from a PAYG sim number I'm thinking of buying online.Is this thread solution still valid?https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Changing-number/m-p/495956/high...

Resolved! O2 refresh and cancelling air time.

HiIs it possible to cancel air time and device plan All on O2 refresh after three four months of getting a new contract. Unfortunately I have to leave for 6 months because of job problem.I will pay the device plan off course .But will I have to pay f...

Resolved! charges on phone

I've been charged £9.98 on my March bill for purchases. As far as I know I havent bought anything using my phone and didnt even know that I could. Help please.

Resolved! Pay as you go phone

Hello All, I am planning to get a one plus 3t pay as you go phone. I ll be leaving to India in a month.Would this phone come with a sim lock to O2? Or would I be able to use this with Indian network providers after going back to India?Please if someo...

Direct debit

How do you set up on line a direct debit to pay my monthly bill. In error I cancelled my DD with LLoyds, want to set up a new one. Thanks Lorraine

Resolved! Bill

Im logged in but cant view my latest bill?

Resolved! O2 Refresh upgrade and damaged phone

Hopefully this is in the right forum.I am on O2 refresh and I can currently upgrade my phone. The messages on my O2 say they will pay off the remainder of my device plan if I choose to tradein and upgrade.Can someone explains what this means please?I...

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