Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit taken late - effect deposit?

Hi, first post here and just a quick question.I recently took out a new contract with O2, had to pay a deposit and that was that. From what I understand, I'll get the deposit back if I pay my bill on time for the first 3 months.Today I had my first b...

Resolved! Ending O2 contract

Hi - my O2 contract ends on 2 nov (next Bill 4 nov) and am going to move to Giffgaff on a much cheaper tariff. After about an hour on chat I've finally got my PAC code from O2.When should I activate my giff gaff sim and put in the PAC code. I don't w...

Double charged for calls when buying a new phone from shop

Hi My daughter has a contract with O2. She wanted a better phone so she went to the shop and bought one. The new phone would be used with the existing contract. She was told that as the phone was PAYG, she would have to buy a PAYG sim with £10.00 cre...

Resolved! Cancel contract/not using o2 anymore/out of country

Hi. My contract will end on February, 2016. However, i am already leaving the uk and i'm not using the o2 number anymore. So how can i cancel the contract in order to avoid any charges/bills? Thank you.

Resolved! Data charges

Today I received a message from O2 stating I had used £1 of data. My phone is not wifi enabled and I have never made an internet connection. I live alone and the phone is always kept indoors. My phone usage amounts to two or three texts per month. Th...

Resolved! NHS Discount

I'm looking at upgrading soon and recently started a new job with the NHS. no I've had a little online chat with O2 and advised that they offer 30% NHS discount but not on any of the phones i actually want because its a new model! Why is this? what d...

Resolved! New number

Hi.i have contracted for 2years.however I would like to change my recently phone number to different number.is it possible?thank you.

Data use query

I upgraded my phone and this month I've apparently used more data than ever before yet the reality is that I've hardly been online, and absolutely nowhere near the amount I was before each month, not even close. I'm not that happy about this!

Resolved! Reordering the right phone.

Hello, I ordered a iphone but received the wrong one on Thursday 8th was told to send back (which i did on friday 9th) and order again mid week it is now wednesday 14th and my bill says I still need to pay for the phone I have sent back how long does...

Resolved! Travel query

Hello! A friend recently gave me her iPhone6 as she has upgraded and it was unwanted! I have put my O2 sim in it and it works well so far on my sim only contract. In a short while I am going to Amsterdam for a week. If I take my iPhone6 and use my si...

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