Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrades on poor credit score

I'm nearing the end of my contract & eyeing the deals out there, however I've recently discovered I have a poor credit rating. I've been an O2 contract holder since 2006 & never missed payment but am now worried about my chances of getting an upgrade...

order in which Bolt ons and bundles are used

OK so I have a big bundle 1gb with 500mb extra under the current 50% extra promotion last month I went over my bundle so bought 1gb data (the works 1gb bolt on) I used some of this this up before my anniversary date and currently have 657Mb left a qu...

Phone Charges when in Mallorca

what is the cost for using the phone abroad. I will only be using texts and data (sat nav and bike apps)?

Resolved! Charges from a text?!??!

I have just seen my latest bill and I have a £2.50 charge from receiving something from 85878 - yet the date/time given doesnt match to anything on my phone. Is this some sort of text service scam? I havent signed up for anything. I would call O2 - b...

Resolved! Refresh: Cancelled upgrade

I upgraded my S4 to a 16gb iphone 6 on Saturday 03/10 then found that it wasn't much more to get the 64gb version.I quickly cancelled the order (within hours) but the phone was still sent to my house on Monday 05/10. I refused the delivery as O2 reco...

Shambolic customer service

I've been on hold with customer services for 45 minutes trying to get a pac code. I've been told several times that there is only a 15 minute wait.

Resolved! Online Chat

Us this down at the moment????

Resolved! 30% employee discount

i purchased a pay monthly phone contract yesterday. how do i get my 30% nhs discount. can't seem to get the link online.

Bluetooth connection in car

I recently changed from Samsung s3 to a3 and the connection in car is terrible. Tried factory reset as advised and no improvement. Sounds like I'm phoning from the bottom of the sea. Hubby's phone works perfectly in my car. Any suggestions

Resolved! Number transfer

i have just joined O2 and requested a number transfer from EE on Tuesday morning.When my reception was lost I reset my phone and now have O2 4G reception.when I make a call the number displayed on my house phone is the correct number that I had trans...

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