Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21883 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 208910 Views
  • 2 replies
  • 2 kudos

Resolved! Contract deal

I want to find out what deals I get in my contract as I am only able to check my data, minutes and text. For example, I don't remember if I got free 24 months BT Sport. I want to find out but how?

Anonymous by Not applicable
  • 5443 Views
  • 8 replies
  • 0 kudos

Resolved! New o2 customer having problems.

So I recently got a Samsung S7 through Carphone Warehouse on o2. I've had my phone for more than 24hrs and have restarted my phone multiple times but still I am in Emergency Calls Only mode. I switched back to my old Three sim and have no problems wi...

Anonymous by Not applicable
  • 1963 Views
  • 12 replies
  • 1 kudos

Resolved! Ending contract and PAC number

Hi, I have reached the end of my contract and hava a new device and SIM through Sky Mobile, I would like to terminate my contract today an port my number - please could coud you advise and generate a PAC please

Anonymous by Not applicable
  • 963 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my number

Hi all, I have requested that my old PAYG phone number be transferred to my new monthly sim, and I am told this takes up to 24 hours, which makes sense. But the operator on the other end of the chat has told me that both of my sims will lose network ...

Resolved! moving mobile number to O2

Hello, I'm signing up with O2 (contract) currently pay as you go with Virgin. Can I transfer a pay as you go mobile number and how do I find pac?

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Anonymous by Not applicable
  • 80381 Views
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Resolved! Payments

I have 2 contracts on my app in my name if I pay on one will it apply to both

Anonymous by Not applicable
  • 1385 Views
  • 2 replies
  • 0 kudos

Resolved! A question about my new monthly sim

Hello all, Yesterday I ordered the £20 monthly sim deal (15GB) found on this page:https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#deviceType=phone&contractLength=P12M It states that the offer ends on 4th October. Does this mean that after that da...

want pac code

I want pac code before my contract finish on 9th October only few days left.can i get a pac code early before 9th October 2017?or do i have to wait after 9th October 2017?virgn media i get better a deal for 36 month contract for iPhone 8 £29 a month ...

Anonymous by Not applicable
  • 994 Views
  • 4 replies
  • 0 kudos

Resolved! Recent Usage

Hi,I have an O2 Pay Monthly contract. Why can I no longer view 'recent usage' - ie: calls/texts made/sent after the date of the last bill?This information was readily available on My O2 until the recent 'improvements' to the website.I have downloaded...

Anonymous by Not applicable
  • 9998 Views
  • 13 replies
  • 0 kudos