Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116478 Views
  • 25 replies
  • 5 kudos

Resolved! Putting Account Into Credit

Hi guys, Seeing as O2 don't seem to want customers to email them questions direct (nice customer service by the way!) I was hoping someone in here might be able to answer a question. I currently pay my contract monthly by direct debit but I was wonde...

Anonymous by Not applicable
  • 2313 Views
  • 14 replies
  • 0 kudos

Resolved! Urgent help needed regarding my contract

Hey guys, First off, I just want to say I have been with o2 since i got my first phone, and have never had any problems with them. However, I have been informed today by my employer that my job is under threat due to "hard financial times". this is a...

Anonymous by Not applicable
  • 3304 Views
  • 5 replies
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Resolved! iPhone 5s

hi all. I understand that Apple have officially released the iPhone 5S release date to be 10/09/13. When I got my 4S they offered me an option to sign up as I was interested in upgrading and getting the phone as a Priorty. Are O2 doing the same again...

Anonymous by Not applicable
  • 805 Views
  • 3 replies
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Resolved! 4G activation delayed

Signed up for 4G tarrif this morning and as of now am awating for it to be activated . My order status is still showing as "In Progress". Call O2 after 30 minutes some one picks up and tell me that it will be upto 24 hours before 4G is activated. Thi...

Anonymous by Not applicable
  • 2886 Views
  • 25 replies
  • 0 kudos

Resolved! Network issues in G51 area glasgow

Hi All, Just wondering if anyone else is having voice issues within the G51 area of glasgow? Phone calls sound very bad and have lots of drop outs, my friend has the same issues but when outside the G51 area this issue goes away! Data and text messag...

Anonymous by Not applicable
  • 629 Views
  • 3 replies
  • 0 kudos

Resolved! Price matching

I've been a loyal customer of O2 for about 15 years and wanted to upgrade my phone/tariff.Love the Galaxy S4 and saw that O2 are pushing a £37 a month contract.I looked around the relevant websites and found that Vodafone are pushing a similar deal b...

Anonymous by Not applicable
  • 961 Views
  • 7 replies
  • 0 kudos

Resolved! New upgrade

I've upgraded online my phones here do I need to finish paying my old contract before my new phone activates or do I need to ring up

Anonymous by Not applicable
  • 1049 Views
  • 10 replies
  • 0 kudos

Resolved! Can't view data allowance on my o2 from mobile

Does anyone know why I can't view my data allowance from myO2 on my mobile? I can see my allowance for minutes and texts but it says there has been an error retrieving my data allowance. The other annoying thing about myO2 from my mobile is that it w...

Anonymous by Not applicable
  • 1718 Views
  • 2 replies
  • 0 kudos

Resolved! THE O2 WEBSITE DOES NOT WORK!!!!!!!

This is absolutely doing my head in -if you want to add the International Favourites bolt on,the website happily takes your money, then when you try and put the numbers init LOOPS... sending code after code.. reading back other entries, this has been...

Anonymous by Not applicable
  • 1091 Views
  • 6 replies
  • 0 kudos

Resolved! Been told i cant reduce my contract

Hello, im on a galaxy s3 which i got on 2nd sept last yr, when i bought it i was told that after 12months i can drop my tarrif down 1 level, but when i spoke to some one to day they said no i have to wait the full 2 years. Is this the same for anyone...

Anonymous by Not applicable
  • 683 Views
  • 2 replies
  • 0 kudos