Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving a number from 3 to O2

Hi,Six months ago I got so fed up with 3 that I took a contract with O2. The number I have on 3 is years old and I'd like to keep it, preferably moving it to my now six month old O2 contact.Once I get my PAC from 3 will this be possible given that th...

Resolved! O2 Travel Changes 7/4

Hi All, I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls ...

Resolved! VAT

I have just had my first bill on my new contract. Not once, while I was choosing a new phone and tarriff, was the price quoted as plus Vat so, in my innocence, I assumed that the price quoted was the price I would pay. I don't know whether to blame 0...

Resolved! Emojis

Can you tell me please if O2 charge for the use of emojis if included in texts. Thank you!

Resolved! Bill notification by text

I used to get a monthly text advising me of my next bill payment and account. This seems to have stopped - any ideas why and how I can get this facility reinstated?

Resolved! How to change my current plan to a monthly one

Hi there I am currently having a pay as you go number and wonder how I can change it into a monthly one. I would like to know how different the two plans are as well. Thank you for you help in advance. BestJenny

Resolved! Charges for data on new iPhone

Why am I being charged £1 per day for data when I am using my home broadband. I thought this was not charged for, since you are already paying for it.

Resolved! Logging into My O2

How can I change my user name to my e-mail address? I am being blocked by an old O2 account

Resolved! Email Address for O2

Does anyone have an email address for O2 to make a complaint please?

Resolved! Cancel contract with O2 then want to rejoin?

Sounds like a strange thing I know but, my contract I think ends 20th Jan 2017. I quite fancy a Samsung S7, but want 3gb data. O2 online the deal is £49.99 upfront and £38.50 per month. However I have found I can get a new contract with Car Phone War...

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