Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Want to give my 30 day notice period

I want to give you 30 day notice for the cancellation of my contract.

Resolved! Online top up not working

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just sugge...

Resolved! unwanted tarif

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont usei find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks v...

Resolved! Downgrade after upgrade

I have an iPhone 6s Plus which I pay about £60 each month for and I get unlimited calls and texts and 20gb of data. My contract ends in October and I'm just wondering if I could upgrade it to the iPhone 7 but get a lower tariff so lower gb/texts/minu...

duplicate sim

Hi. I use two phones, a Samsung S5 for every day use, & a Samsung SGH-B2710 tough phone when i go sea fishing. At the moment i swap the sims, but the S5 uses the micro inner sim, the SGH the large sim. Is it possible to get a second, duplicate sim so...

Resolved! sim lost abroad

hi.trying to cvontract someone for a whilelost my sim card abroad.can you help?

Resolved! Contract ended- still being charged

Help! my contract ended and i unlocked my device. i relocated abroad so definitely don't need a UK phone anymore. However O2 are still issuing invoices and billing me monthly! Don't know how to stop them- my contract has ended, i havent authorised an...

Resolved! Complaint

Hello, I have iPhone play monthly. I would like make a compliment about payment which has been taken From my bank account from quite long time. I have unlimited air time and internet for £ 34 + £20 for the device. I am very unpleasant surpriced to se...

Resolved! If you don't use your O2 (backup) phone for a while is this standard?

1. You can't make or receive any calls?2. You can't send or receive any texts?3. Your number is reallocated to someone else?4. O2 KEEP the not insignificant amounts of credit you had on the number/account and5. They have the barefaced cheek to do all...

PAYG Top-up problems.

Hi I am currently in the Australia. I have just purchased an O2 'Classic Pay as You Go' SIM for use when I return to England in April. I have had no problem registering an account on the O2 website. I have received the acknowledgement SMS and emails ...

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