Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ifitness

I have two mobiles that I pay for with O2.My daughter has just informed me that she has been charged £3.00 for an unknown, undownloaded app.I then checked my phone and noted that the same was charged to my bill.Totalling £ 6.00.Whats going on O2 on l...

Resolved! Abroad

Hi, can I now use my phone abroad with no extra charges and do I have to set something up before I go?

Resolved! some questions for the international sim

I have a few questionsAnd if anyone knows anything that might help me, I would appreciate it. I'm basically looking for the cheapest or best deal to call abroad. USA specifically. Today my tarif switched to the o2 unlimited, which is basically the in...

2 FAQ's to help understand the new EU roaming rules.

The 2 Faq pages linked below should help you understand the rules o2 must follow . https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/using-your-mobile-abroad the uk regulators https://ec.europa.eu/digital-si...

Resolved! PHONE BARRED

Hi.I received a replacement sim on 21st June.After inserting the new sim card i could not make or receive calls.I called customer services and ended up in S.Africa where the agent went through all the preliminary checks and he came to the conclusion ...

O2 PAC release obstruction

Why do o2 refuse to provide my PAC code? This is against British Law (referencing Ofcom) In one webchat i was advised that o2 would not provide this over webchat, in a later conversation i was advised to try again in a couple of hours as they were cu...

Resolved! Upgrading Early, will I pay double airtime?

Hey,I have one month left on my phone contract and I am in 100% need of a new phone. I know I'll have to pay off my device plan, which is fine but I just want to make sure I won't pay double airtime and insurance next month.I'll be keeping the same n...

Resolved! Phone number - PAYG to Contract

I want to change my old phone and in the process change from pay as you go to pay monthly. However I really do not want to change my number - I have had it for many years and do not want the hassle of changing it everywhere and notifying everybody. C...

Resolved! Upgrade or New Contract

Hi my upgrade is due on O2 soon and when looking for the best deals on carphonewarehouse, to stay on the same network, a new contract is coming out better than just upgrading. My question is if I take out a new contract with O2 how do I keep my numbe...

Returning faulty item

So i got a contract Alcatel 10 Plus tablet on the 2nd of this month and already it fails to connect to the wifi if its not in the same room, it struggles to pick up 4g in rural areas despite my phone picking up 4g no problem and twice now its crashed...

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