Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phones for under 18's

I am 17 years old and have recently been kicked out of my family home but had a contract in my mother's name and even though I pay for it she has taken the phone I was wondering if there is any way I can get a contract.

Resolved! upgrades

Looking at upgrades to iphone 7 on monthly tarrif - advertised as 44 monthly plus 19.99 upfront but when choosing a tarriff this doesn't appear to exist? Why is it advertised incorrectly?

Double data bolt on not working

I signed up for a 3GB contract with 'double the data' for no extra cost. I have used up 3GB data and have been told that I am out of data. I have a bolt on available for 3GB data, but when I click to add the bold on, whether on the O2 app or on my la...

Resolved! Unable to top up

Why can I not top up my number

Resolved! O2 CANNOT PORT MY NUMBER TO SAVE THEIR LIFE!

I am SOOO FED UP with this o2 garbage and getting ready to cancel my new contract and phone (under the 14 day cancellation policy) I dumped my Virgin phone in favor of O2 last week. So on THURSDAY JUNE 1st at 5:33PM I asked for my old number to be po...

Resolved! Stolen/lost phone and SIM

hI I HAVE MY PHONE LOST/STOLEN.i have already blocked the phone through another provider ( it is a ONEPLUS2 2 sims).How can i block the SIm currently in use and having a repacementkeeping the same number? thank you for your help.

Resolved! o2 won't give a PAC code for a number on a business account

I've tried on two occasions to get o2 to give me a PAC code for a user on our business account who is leaving the company. The people concerned imported their own number onto our account and now want to take their own number (I've had mine for 20 yea...

Resolved! WHAT DOES RECENT CHARGES MEAN? AM I BEING CHARGED???

Hi what does recent charges mean???? I brought a contract TODAY and I go on my o2 app on my phone and it says 'recent charges 42p' might not be a lot or whatever but the thing is what does this mean am i being charged? Will I keep being charged for t...

Resolved! New sim

Hi I got a new sim today but is saying the sim is not supported with my device

Resolved! Taking out a Pay Monthly sim for the first time

Hi, I recently took out a contract with o2 and because I had no credit history they had a deposite of £150 which they said I would get back in 3 months. I'd just like to know what this means if I went over my bill or if I delayed a payment would this...

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