Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cannot upgrade from Dubai....HELP!!!!

I am in Dubai, and trying to upgrade my refresh plan. A new phone and a new tarrif.I have tried phoning O2, getting a link from them and then trying to pay the upfront cost. I have tried 4 different cards on 4 seperate occassions, and each time it wi...

when o2 network gets taken over by 3

I have kept with O2 for the last 15 years (actually now Tesco but same coverage so I don't care) as the coverage is pretty reliable where I work. I'm excited by the prospect of being taken over by 3 because they seem to be the only provider with a de...

Resolved! How do I go about transferring a number from a normal sim to a nano sim?????

My dad has just purchased an O2 sim card on a well know auction site only because he really wanted that phone number. The sim card in question is just a standard sim card he is thinking about getting an iPhone and of course they use a nano sim card. ...

Resolved! Help swapping from vodafone to o2

Hi all, so I have a vodafone number what i wish to change to o2. My current o2 number (with text and web tariff) and i do not wish to lose my tariff. I just want to simply swap this vodafone number so it becomes my new number on o2 (text n web). How ...

Resolved! Internet charges

Does it cost £1 every time I use the internet on my mobile?

Pathetic Customer Service

I had an issue with my direct debit due to come off on the 8th of April due to an ATM dispute with my bank. I contacted 02 via the online chat system to get it changed to the 11th. Guess what? It didn't come off, and I get messages saying my bill is ...

Resolved! Awful Customer Service & Issue getting another pay monthly phone...ARGHHHH!!

Is it just me or has 02 got thee worst customer service EVER..! I am fed up with dealing with customer service officials who have not got a basic understanding of the English language, particularly when using the online Chat facility! Right, that’s t...

Resolved! Help with boltons and tariff payasyougo

Can anyone explain what a o2 travel opt out Bolton is?? And why am I spending so much on credit ive gone through £35 in 2 weeks!!! Help

Resolved! Ringing a UK mobile when they are abroad

My husband has gone to France. He is on Giffgaff whereas I am on O2. Does anybody know how much it will cost to ring him?

Resolved! Online Upgrade Payment

Hi, I am having an issue trying to upgrade online and wondered if anyone has had a similar issue. I was able to upgrade my wife's account fine using my bank card however when I try to do mine it is saying the payment did not go through and try again....

O2

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