Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change my phone number

I have recently changed networks to o2 and would like to keep my old mobile number, I have filled the form out online three times and it keeps saying failed. How to I change my the number on the new SIM card to my old phone number.

Resolved! Unlocking a phone

Why are O2 being so persistently useless/unhelpful when I ask them to unlock a network locked phone for use in Africa and they do not reply, close their contact us system at very short notice (since their most recent bill) and now, I fear I will have...

Resolved! Tethering in Europe

With the new laws about data and phone use in Europe not costing extra, can I use my phone as a hotspot to connect my iPad to use the internet whilst in Spain

Cancelled upgrade return to old tariff?

Morning allCan anyone confirm that when cancelling an upgrade you get placed back onto the tariff you were previously on?As per normal different answers every time I call up.RegardsIain8

Resolved! Mobile 3G data

Hi, I have currently updated my daughters monthly sim to a pay monthly contract. My 02 and the contract we brought states 20GB of data but when I received the first billing payment to my house, it stated 5GB. If you could reply to me ASAP please to s...

Resolved! Travel package

Hi I have recently received my bill for September.On the 12th of September I ordered the travel pack, to use my phone abroad. However on the date of the 12th when I made some calls I have been charged a higher rate as well as the travel pack. how can...

Upgrade on us advice needed

Hello everyone, so today (06/10/17) I received a notification from the MyO2 app saying "Speed to refresh, login today and upgrade today. On us." So went through with the upgrade paid 59.99 towards the contract to make it less of a monthly payment, op...

change surname

Hi I have got married and need to update my new surname on my account please - what do I need to do? My new surname is Harwood. Regards, Lucille

Charged for data even though on O2 Travel

Need some advice and reassurance that I am not going mad. The end of May me and my wife went on a cruise to the Norwegian fjords. We have O2 Travel so didn't worry about data. We also received a text confirming we have O2 Travel when our phone first ...

Resolved! Upgrade without phone alerts?

I have a contract that my son uses and he wants a new phone for Christmas. I was hoping to upgrade secretly and keep the new phone until then but don't o2 send alerts and a code to the phone? Obviously I don't want my son knowing I'm upgrading, so is...

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