Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Goodwill gesture

Talked to a chat adviser, very helpful and gave me 100 mins free call time as goodwill gesture however it's hasn't happened and after spending a good half hour on chat I really don't want to go through it all again.Where are my free call mins, is not...

Resolved! mobile telephone bill

I BOUGHT A PHONE FOR MY GRANDAUGHTER WHO LIVES IN SPAIN.MY LAST 2 BILLS HAVE BEEN FOR 88.00 AND 105.00.MY GRANDAUGHTER CANNOT FIND OUT WHY THIS HAS HAPPENED.PLEASE CAN YOU HELP ME AS I CANNOT AFFORD THIS AMOUNT.

Resolved! Tariff Upgrade

I contacted o2 about adding more data to my contract currently 1GB. I was given a number of options 5GB 8GB mainly. I was told i coud also look at these through the my o2 app so i did. I proceeded through the selection of said tariff it listed what i...

Resolved! How to show data available on 2nd phone on same account?

How can I show data available on 2nd phone on same account?

Resolved! Free roaming

I have free European roaming on my contact but am unsure of how it works.I know the calls made in another European country come out of my monthly allowance but I can't find information on what this actually means in practise.1. Calls within the count...

Resolved! Bank Details

I need to pay my last bill as I know live in Denmark however options to pay on-line are no longer available and the bank details I have are incorrect (Sort Code). Details I have for BACS payment are sort code **Personal info** account number [removed...

Resolved! Paying My Final Bill (£2.65!)

I'd like to pay my final bill but O2 won't 'let me' in any way online! Instead, I have to phone up a number that's going to cost me ... probably more than my final bill: not acceptable. If I want to complain ... again it's a non-free number. O2, if y...

Resolved! Store stock availability

Hi everyone Just wanted to ask. I need a new phone for my son only contract and have seen the bq aquaris 5. It's showing as out of stock but available for click and collect but there's none in my area. Do o2 or their stores have a stock checker to ch...

Resolved! Contact Number

Evening I currently have 4 devices on pay monthly for the family, when logging into my o2 accoutn i cant see the details for my phone. Anyone help? ThanksBrian

O2 Rewards Dates

With regards to O2 Rewards for PAYG Mobiles.........I've used the online management/checking screen for past 3 months earning rewards :https://payandgorewards.o2.co.uk/group/o2/home ....it says "SAVE YOUR REWARDS BY 31st MARCH or LOOSE THEM" however ...

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