Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Termination Troubles

Two years ago (and a few months) I got iPhones with O2 contracts for my teenage kids. To make sure both contracts would be terminated after the two-year duration I called the helpdesk to cancel. The first termination was smooth, the second terminatio...

Resolved! Shocking customer service and incompetent billing and refund processes

Ordered a pre-sale handset on 31/3/16 (order number MS-306039508).Contacted O2 to say I wanted to cancel the order as I'd found an alternative elsewhere.Advised to not collect it and phone would be returned and upfront payment of £79.00 refunded.Reci...

Resolved! Simplicity account

How can I find out how I can upgrade from simplicity as I need more internet than what I have. 3 can give me a good deal but I would rather stay with o2 if possible

Resolved! cancel contract order

hey everyone, I ordered the wrong phone as a contract I couldn't cancel yet because it's late so I ordered the right phone and contract so I'm asking if I can cancel the first one I ordered when it's delivered do I send it back and that's it? what's ...

Resolved! re: still getting email from u on my old email address

still getting email from u on my old email address but can not see why as i changed my email address over 6 months ago toby i am now callin 02 customer service. on the phone to them now. is there away u can change it as i see no link in foot of the e...

Resolved! Please help me use phone abroad - Southern Spain

Hi AllApologies if this has posted twice (internet issues). I'm in southern Spain and have a monthly contract with 02 on iPhone. I got 02 travel and turned my phone on as soon as I got here. Movistar networked appeared automatically, however, I am un...

O2 Webmail is now closing down - it's official !

I have been an active O2 webmail user for many years and during this time we have been told countless times that the O2 webmail service is closing down. Despite this, I have CONTINUED to use the O2 webmail service. Athough recently, I have experience...

Resolved! New sim old number!

How long does it take for a new pay monthly sim to be changed to the number of your old PAYG?

Resolved! Change from PAYG to Monthly?

Recently got a PAYG sim, realised I would rather go onto a monthly 30 day contract to make use of the o2 travel as I would be going on holiday in a few days time. I ordered one online, but I haven't had any sort of confirmation email or anything. I w...

Seriously O2 Seriously!

I have a 500MB a month by direct debit as a test and backup connection and you put this https://shieldav.o2.co.uk on it as I can't get to http://morphium.info its 500MB a month! Its not like anyone is going to get their kicks from that for crying out...

O2

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