Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What happened yesterday?

I am so annoyed with o2 how do I get to speak to someone about the problem everyone seemed to have? They didn't have a problem txtin me telling me how much my bill this month costs! Cheeky!!

Resolved! I just want to order a replacement SIM as mine is damaged!!!

All I want to do is to make an order for a replacement SIM without having to go into a shop!The log in to this website just sends you round in circles.I can't make calls on using my damaged SIM - this is outside the network problems.

Data charges while abroad

How can you be billed 'charges whilst abroad' that are identified as data charges whilst abroad (Morrocco) when data roaming is turned off for the entire trip and we are only talking 7p over a four day period.I dont understand where they come from I ...

Resolved! O2 incompetence

Refund/compensation: I was out in the middle of nowhere with no access to a map or directions yesterday unbeknown to me it was due to having no data. This caused an incredible inconvenience to my day and I would like some form of recompense. I pay ov...

Resolved! o2’s incompetence

As many of your loyal customers have already stated, the network going down yesterday caused huge inconvenience and expense. It beggars belief that a. O2 has not issued a public apology and b. Is not offering compensation for the havoc and inconvenie...

Resolved! O2 customer services failure

After the disaster of o2 not having a working network yesterday which meant I couldn't contact my ex who is due to give birth to our child any day I phoned to complain about these issues. I called at 8.20am today. At the time of typing this I have no...

Resolved! Network outage

Hi, just to add to all the others, I have not had any service since about 10:00am today and still haven't. it's now 15:00!! I am waiting for some important calls...what is happening with this carrier?? No info whatsoever. Have been on the area/region...

Resolved! No mobile data and I can’t text!

I can’t access anything via my mobile data and I can’t send texts

Black screen

I received the data error symbol before I was aware of the network issues. and switched my phone off. I have attempted to reboot a number of time to no avail. My alarm works, the bottom buttons along with the power buttons at top also work, but my sc...

Resolved! Loss of phone network

No phone signal for the day and still awaiting a mast down in September 2018 still NO repair

O2

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