Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! HANDSET UPGRADE NOT DELIVERED - MISSING?

Hello, I placed my order for handset upgrade on 21st September and was told that I would receive a text when I would be able to collect my phone. The estimated date of delivery would be 25th September. On 22nd September (my bill date) I received a me...

Help, they fraud me on my direct debit

Hi, I m a Italian guy, that thanks to his landlord in London him Did a little please to me for opening a phone contract of iPhone 7, under his name.. with my bank account oF LLOYDS. So I’m paying still the bills.. but him after 12 months and now I m ...

Resolved! upgrading contract

Hiya, what happens when you upgrade your contract (SIM only) and decide to cancel after a week or so, do they change your contract to previous one or cancel everything. Can you upgrade to 30 days SIM only contracts and cancel with 1month notice?

Resolved! When you move to another network do O2 delete all your account details

If you move to another Network do O2 delete all your account details immediately or do they have to keep your account details for a certain period

Resolved! iPhone still locked after 17 days!

I am absolutely infuriated with o2. My pay monthly contract ended at the beginning of September and I changed network to a sim only deal with EE.I contacted o2 on the 11th of September and requested my iPhone 6 s plus be unlocked. I was assured it wo...

Resolved! Additional Charges

I have had £4.50 charged to my account for something called “Noatel Europe" I have no idea what this is and have made no such purchase. Can anyone help with what this is?

Resolved! Travel abroad

Can anyone explain what the difference between the O2 Travel Inclusive Zone and all other countries that are not in it?I have a Travel Bolt On, but am not sure, for example, if Mexico ( in the inclusive zone) and Outer Mongolia (not in the inclusive ...

Resolved! Payment!

I payed my phone bill this morning over the app not releasing O2 had already taken the payment from my bank so now obviously it’s being paid twice, but I can’t afford to just leave it so how do I get one of the payments back?

Resolved! Number Swap between contracts

Hi all!I had a Samsung S7 Edge on 02 Refresh, the phone plan is fully paid on it now, so it's just the tariff being paid now.I then seen a good deal on a Samsung S8 with Carphone Warehouse but staying on the 02 network, so i took it, the phones arriv...

Resolved! Credit and refund.

Hi just asking for a bit of info.. CS said they would apply to credit to my account and then issuse a refund but keep getting told different dates everytime i call.

O2

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