Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Open Discount

I have two mobiles on my account. I have just upgraded to the Iphone X with 20GB data which is eligible for the discount.Can i apply the O2 open discount to both numbers/airtime plans, therefore getting a 25% discount on each ?

02 Refresh

So I'm having a massive problem upgrading.I want to do my 02 refresh (I've been told by 02 that I can), but when I look at options for upgrading, it gives me sim only options. I can't look at upgrade options that include the handset at all (this is t...

Swap Sim

Hello there, so I’m new in o2. I just wanna swap my old number to this sim card. By following the procedure given. But unfortunately the SSN number is not working. It seems that by putting those 13 digits right after I click the submit it goes 19, wh...

Resolved! upfront cost

i have been chatting to someone on the 02 live chat and they say they can give me a promo code to knock off the upfroint cost from the contract so i dont have to pay it.....is this true becasue im not quite sure whether to belive it or not ?

Resolved! message saying unfortunately google play service has stopped

really need some help after upates today all my google apps have stopped working can anyone help please cannot get on internet

Resolved! Consolidated Bill for Airtime and Device Plan

Hello, I need a consolidated Bill for my O2 Iphone contract. Currently I can see 1 bill for airtime and another a credit agreement. I need a consolidated Bill with both the charges (Device plan and airtime). Please help. Thanks,Jayant

Not receiving texts

Any ideas why I am not receiving texts after set up.

Roaming issues

Why doesn’t google maps work when on roaming? I have both roaming and mobile data on and the APN set to mobile.o2.co.uk and 4G disabled. I’m currently getting 3G ok.

Resolved! Still no phone unlock!!!!!

Still waiting after two weeks almost,first request via phone no advised would be unlocked within 7 days!,nothing!last Wednesday tried live chat,was advised that no record of unlock request existed ,however confirmed that she had completed necessary f...

Resolved! Calling abroad from the UK

Good Morning, Im on o2 Pay monthly just now. I checked on http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk and typeed in "Netherlands"and it came back quoting a cost of £1.50 per minute... Blimey! thought I. Anyway, thsi morn...

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