Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

I’m due an upgrade and want to stay with o2 and keep my number but I’ve found a better deal offering airpods and Cashback on o2 from a different supplier is it possible to get my number transferred to the new contract when it’s with 02 already?

Resolved! Callers only get one ring when they dial me

I currently have an iPhone XS and ever since I bought it, when people ring me they get a single ring in their ear and then it goes silent, however my phone actually continues to ring.What happens then is I get people thinking the call hasn’t connecte...

Resolved! Wi-Fi calling disappeared - Sony XZ1

Hi all,Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.Now the icon is gone - and the option to enable WiFi calling has disappeared ...

Paying

Hey i been on holiday for 2months and dont pay for both month get leeter what i Need pay until january 30but i just Back 31 and find this 3leeter what i can doo to dont have more problem i can pay of end of this month for all time i dont paying if it...

Joint billing

Hi, I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number? Kind regardsSophie

Resolved! Old iphone

I now have a new upgrade, how can I tell if my previous pay monthly IPhone is locked to 02 ? I want to sell it on, tia

Resolved! Parental control questions

Hi , can anyone offer advice on parental control issues , screen usage time and general blocking of children using phone at home please ? Ideally I’d like a way whereby I can restrict texting and phones calls during the night whilst children should b...

i cant change number on screen to apply

hi. I logged on to my 02 OPEN account to apply family discount and i cant change my moblie number on screen to my sons, Help!

Resolved! Porting

Changed from pay as you go to pay monthly was told it would take up to 24 hours for the number to port, it’s now over 30 hours and still not ported over, I’ve now been told it was unsuccessful and to wait up to another 24 hours, wish I hadn’t changed...

iPhone xsmax callers hear no ringing

When people call my phone, they hear no ringtone and hang-up. The device actually does ring.

O2

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