Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract cancellation%20due%20to%20death

How do I cancel the contract of my mum's phone who has sadly passed away.

Resolved! Recent Ugrade

Hi, I've recently upgraded my sim only contract to 12m. I'm supposed to receive my new sim today. At the website it says you will et Disney+ for 6 month with any upgrade option. but while upgrding it didn't gave me option to add Disney+ . when I go t...

Resolved! Do home delivery require ID? For a new phone contract

Hello I just want to ask someone something, Do anyone know if I need ID for a home delivery for a new phone contract, Because someone stole my wallet and I had everything inside like passport atd I just have credit cart at the moment . thank you

Covid19

Can i freeze my account temporarily because of losing my job?

I have 2 o2 extras to redeem can I redeem Disney+ twice to single D+ account

I have 2 phone numbers that were renewed recently, can I redeem Disney+ twice to the same Disney+ account to get a total of 12 months indstead of 6? It was possible with netflix before. But redeemig this time is a redirect to disney+ instead of a cod...

My o2 app and website wouldn’t let me make my bill payment so I done it through the bank transfer.

Has anyone done a bank transfer to pay their monthly bill? And how does it work?

Ipad Pro Order

I ordered the new Ipad Pro yesterday at 3pm on contract (pay monthly) - the website suggests that if you order before midnight it will arrive the next day. I received email confirmation of the contract and the order was being processed. However I hav...

iPad Pro 2020 dispatch email

So I ordered the new iPad Pro 2020 on contract and I’ve received all the emails about the contract Except the dispatch email. I was also told that I would receive it the next working day. How come I can't even communicate with customer service? What ...

Resolved! Proof of Purchase for my Phone

Hi, I'm trying to get a proof of purchase for my new Samsung S20 Ultra so I can claim the Galaxy buds however, I am struggling to get it. I can't see any option for a live chat anymore which is what I would normally use and so I have called them on t...

Defer payments

Hi will o2 defer our payments as we are self employed and have no money coming in at the moment

O2

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