Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My Online Bill - HELP!!!!!!!!!!

Hi all, im sorry if im being thick here but i recently upgraded to a new phone.. To my understanding when i was chatting to an online adviser getting it all set up that for getting a new device it was only costing me rougly £2 extra a month which i w...

I’ve ordered a sim

Hey guys, so I’ve ordered a pay monthly sim but I was wanting it to be an esim! I’m currently with three and they’re really bad so I’ve decided on an esim option, the only problem being is that you don’t get an esim option when ordering, I suppose my...

Sim Network Unlock Pin Not Working

Hi All, Looking for help as obviously there is no one available at o2 during this time. I have upgraded my phone, but need to unlock my old device so my wife can use it with a Vodafone SIM. I requested a code through My02 and recieved a 16 digit code...

Resolved! Bill after leaving

I left during my cooling 14 day off period by using a PAC code and the account isn't found any more either so I can't get into it.Why am I still getting a £92 bill via email

Switching tarriff -start date?

I have run up a massive bill making landlines phonecalls since lockdown, and therefore need to swap to a tarriff with unlimited minutes, but trying to do this it shows that the tarriff will start mid May when the next bill is due; does this mean that...

Return

Hi,I called to inform of my wish to return my new phone on 13th April. Got an email the same day that the Jiffy bag has been dispatched and it would be here the next working day. It’s is now the 18th and no Jiffy bag.Shall I just send it off in my ow...

Blue light card

I got a new a contact last month and need to know how to use the code for the discount Thanks

Renewed contract from S9 to S20. New phone came with a sim card. Which sim do I use?

I recently upgraded my contract from a 24 month contract on the S9 to a 36 month contract on the S20. The new phone arrived but came with a new sim card. I inserted the new sim in to the S20 but it comes up with an error saying "Sim 1 not provisioned...

Phone cut off after agreeing new payment plan

Had a text from O2 yesterday to re arrange my payments as I can't afford this months bill due to work downturn. Agreed extra over next 2 months. Phones now cut off, can't contact anyone from O2. Absolutely ridiculous

Transfer of ownership

Hi all, could do with some advice with this one if poss? Can't get through to 02. basically my o2 contract is about to expire but I would like to transfer my number over to my wife's o2 contract that still active until Sept 20, so she can get a new p...

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