Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unexplained adjustments on my bill

Just received my April bill and find I have been charged £6:57 for "Adjustments". there is absolutely no explanation of what these adjustments are?

Calls being transferred to payment line

My calls are being forwarded to the payment line when there is no bill outstanding it actually says please pay zero £s! Anyone help?

Resolved! how to cancel 02 insurance bolt on during the Covid-19 pandemic?

I am trying to cancel two 02 insurance bolt ons on my account but can't seem to find how to do this online or through the App. Don't want to block the customer services phone line so wondering if there is another way to do this? Thanks.

Resolved! Samsung not syncing emails.

I am not sure if this is one for Samsung or O2 but any help appreciated. I have two email addresses btinternet (Default) and Outlook. I haven't had a problem for three years when it was set up but now I have discovered that my Outlook emails have not...

Rip off

Beware of the con that's is being charged for picture messages because you send an emoji. I've been a customer of O2 for way over 12 years and only recently have I discovered that this fact! The last few months I've been charged an extortionate amoun...

Resolved! SIM card say no network

Hi my SIM card isn’t working bin sent a replacement as lost my phone

Resolved! order is out of stock

Hi order online for Pocket Hotspot Huawei 4G 2017 O2 Refresh Data FLX I resi e one email saying they are ot off stock now my question is is posibel now wend I will receive my order becouse I receive today one tex say my sim phone is on my way but whi...

Resolved! Refused delivery

I ordered a new contract phone but on the wrong account so was told by o2 to just refuse delivery, which i have done but they havn't change my account back to what it was, how long does this take

Resolved! Full payment for device

Hello!If I will pay full amount for my device (I paying monthly for airtime + device) can I cancel my direct debit for device?Thanks,Krystian

Resolved! Help line

Contacted 02 over a refund, was on the phone for over a hour and nothing was resolved. I tried again on todays date 06/04/20, was left on hold for just under a hour then the phone was cut off, disgraceful service

O2

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