Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Huawei Mate XS

Is there any update on O2 getting contracts for the Huawei Mate XS?? It’s annoying your doing contracts on the P40s but I am not interested in that phone is there an update if O2 are actually going to get the Huawei Mate XS or not... ???

Increasing Spendcap

So I need to increase my spendcap to be able to ring my mum in hospital but I can’t do this online, the live chat has been disabled and you can’t ring as that isn’t seen as urgent but upgrading your phone is!!! How then, O2, do I get it upgraded?!? T...

Returned device issues

hi I returned a device on Friday and they have received and marked it as returned on Monday afternoon, I was told I could upgrade Tuesday afternoon went onto my account on Tuesday afternoon and could not upgrade, so I phoned back up they said it has ...

Resolved! Payment support

4 days trying to get through to this line only putting calls through for fraud or leaving 02 says it all no interest in speaking to people that only need an extension for few days disgusting treatment just get cut off when they read your account info...

Resolved! Text message

Hi I have recived a text message about my bill saying unable to process your bill in order to avoid fees please update your info. Onto a linkWhich I have not clicked on.

Porting issues

I hope someone can help. I'm isolated, and ported my number from o2 to sky today. O2 switched me off, sky turned me on, but I'm being asked for sim network unlock pin. Tried 0000,1234 etc. O2 say my handset shouldn't be locked as a Sony L1 and sky us...

Like new iPhone 11 pro max

You state like new and complete, where here is why it's not complete, you have sent just a usb to lightening lead not the one that should come with it lightening to usb c no ear buds and no fast charging plug, this is a big problem as I now have no w...

Out of Contract - Changing Tarrif

HI All Current 24M contract ended in November 2019, gained a letter in moving me to a 30 day O2 Refreash at £22pm (Unlimited call/Text + 1GB data) but trying to contact (know busy) O2 to have this moved to what I can see is a Pay Monthy Sim Only at £...

Upgrade

I'm due an upgrade but want to upgrade to an iPad will my current phone still work with a different 02 sim card

Resolved! Student discount on refresh airtime

I have been trying to contact O2 to claim my refresh airtime 20% student discounton the Samsung Galaxy S10 Lite on refresh airtime contract that I purchased on 30/03/20. Because I cannot enter a store at the moment, as they are all closed due to Coro...

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