Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111675 Views
  • 15 replies
  • 5 kudos

Resolved! O2 BoostBox

Does anyone know how to add another O2 mobile number to those registered on an O2 BoostBoxI've rung 202, I've tried online chat, but htey're all useless

Anonymous by Not applicable
  • 1934 Views
  • 2 replies
  • 0 kudos

Resolved! New customer vs Exisiting

Hi, Firstly i would like to express how [removed] i am with the online chat who neevr seem to understand what i am trying to say, I have been with O2 for close to 15 years and am finally now getting annoyed. My wife who is under my contract wants a n...

Anonymous by Not applicable
  • 4962 Views
  • 10 replies
  • 0 kudos

Resolved! Help after being Scammed

Good Afternoon Just thought I would share this with the community for awareness and maybe a potential solution as well. Yesterday evening I was browsing the internet on my mobile and whilst browsing I was directed towards a pornographic website which...

SMMOOOOO16 by Level 1: Joiner
  • 7652 Views
  • 59 replies
  • 1 kudos

Resolved! Activating sim on upgrade phone

Hi, I recently upgraded my phone from an iPhone 5s to Samsung Galaxy S7. I received the new phone yesterday and put the nano sim in, now I'm stuck! How do I activate the sim? Can anyone help?

001 by Level 1: Joiner
  • 2076 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading From Business Tarriff to personal.

Hi all, My business contract ended a while ago although i have carried on with the tariff. I would now like to upgrade to a difference tariff, but its on the personal site. Can i upgrade bertween the two and keep my number? I am currently on a small ...

Anonymous by Not applicable
  • 2455 Views
  • 14 replies
  • 0 kudos

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

Resolved! Call charges for EE customer service team

I am trying to contact EE to cancel a mobile broadband. But there is apparently a charge for calling 07953 966 250Can someone clarify this please because I cannot afford to pay charges.It's impossible to find out from the o2 special numbers whether i...

Anonymous by Not applicable
  • 10204 Views
  • 4 replies
  • 0 kudos

Live chat not available today?

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of ...

Anonymous by Not applicable
  • 1971 Views
  • 19 replies
  • 0 kudos

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Anonymous by Not applicable
  • 3239 Views
  • 8 replies
  • 0 kudos