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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 232856 Views
  • 2 replies
  • 2 kudos

Text message phishing

Hi, I'm a bit concerned by a text message I recieved supposedly from O2, saying that my latest bill couldn't be processed. I know now this is a scam, however I stupidly clicked the link, filled in my username and password but thankfully stopped mysel...

84TSteps by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Order accepted or not?

Hi guys.Just ordered the New iPhone 11 pro.I've never dealt with o2 before personally so unsure on there order process.I made the order everything went fine, they have taken £30 cost out of my bank straight after the order was made.I have received em...

Iria by • Level 1: Joiner
  • 1328 Views
  • 9 replies
  • 0 kudos

moving from another network

i have noticed o2 is ofering 100gb for £20, an my question is if i was to transfere from another network to o2 woul i be able to get this offer?

Will-B by • Level 1: Joiner
  • 1798 Views
  • 11 replies
  • 0 kudos

Insurance

Hi I’m trying to contact 02 to purchase insurance for my phone I upgraded to a few days ago they’re accepting no calls and can’t contact them online either. Is there any other way?

Slb by • Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

When will my number port?

HiI moved to O2 a week ago. How do I find out when my number will port across ? [Edit: topic title clarified]

JackC by • Level 1: Joiner
  • 647 Views
  • 4 replies
  • 0 kudos

Resolved! Sim only plan

Hi. I’m currently on an O2 sim only unlimited 12M contract. It says I can upgrade today. Iv only been on the contract since November 2019 when I paid off my IPhone. I am looking to upgrade to a new phone. Will I have to pay off the rest of the sim co...

Stargate by • Level 1: Joiner
  • 881 Views
  • 6 replies
  • 0 kudos

Why can’t I buy a data bolt on

I have tried for two days to buy more data for my pay monthly without success and for 2 days I have attempted to contact o2 on telephone to rectify issue with calls constantly disconnected

Traceyd76 by • Level 1: Joiner
  • 1655 Views
  • 2 replies
  • 0 kudos

Covid-19 financial crisis

HiI can’t pay my bill for this month due to covid-19 crisis. As i am not working and self isolating at home. Am I gonna get any time relief or O2 will disconnect my connection if I dont pay ?Regards

Has by • Level 1: Joiner
  • 623 Views
  • 3 replies
  • 0 kudos

Order

I did make a pre order for samsung galaxy s20 ultra on 12 february they sent to the stor cuz was click and collect order but they lose itI pay 30£ upfront125 £depositAnd 2 days ago i did pay my first bill but i didn t receive the sim card or phoneI n...

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