Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! eSim

Hi there,How do I order/activate a current number into eSim card please. TIA

Resolved! Moving credit from one bill to the other

I have over paid my airtime bill a few months back and was wondering if I am able to transfer that credit from the airtime bill to my device bill.

Resolved! Disney+ log in

Hi all, I upgraded my phone recently and added the free Disney+ for 6 months extra. I've been and claimed the offer via My O2 but when I try and log in to Disney+ it says I'm not subscribed. Also, there was an offer on when I upgraded - spend £20 on ...

Resolved! New Phone not arrived

Hi All, ordered a new phone for my daughters birthday, I know with all that’s going on I’ve left loads of time (nearly 2 weeks) but nothing has arrived, can’t get through to anyone on online chat or via Phone, can someone help please,Order number: ms...

Resolved! submitting a PAC code to keep my existing number

I have been trying to navigate your automated phone line for over 30 minutes and am yet to speak to someone.. to say I am frustrated is an understatement. I am at the point where I feel like returning the phone before I have even made a call !!!!!!!!...

New to 02

hi I have received my new phone and want to keep my old number. How do I do that? I've tried ringing 02 but they aren't answering

Resolved! PAC

I'm having trouble trying to port my number over. Have tried the website 4 times, waited 5 days and still no luck. Due to covid I can't phone customer services. Email says will be answered up to 5 days. I'm really close to cancelling whole contract a...

Mobile numbers keep ringing saying they have missed a call from me

Hi,I'm getting concerned as i am getting phone calls every 10 minutes from different mobile numbers saying they have missed a call from me. I am now getting texts too. I am really worried that something dodgy is going on and when i contacted o2 custo...

SIM not arrived yet

Hello I ordered a pay monthly sim on behalf of my mum on the 22/05/20 and it’s not arrived yet. She lives in new build houses so could it have got lost in the post? The first monthly payment has been taken but still not got it. Any help greatly appre...

Direct Debit

I currently have 2 phones on my account and everything is paid by direct debit (air time and device). I upgraded one of the phones 3 months ago but the new device plan is not coming out of my bank by direct debit, I have to go online and pay this man...

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