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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330168 Views
  • 2 replies
  • 2 kudos

What's the current waiting time for my new phone?

I'm a new O2 customer and set up a new contract and phone online on Sun 28th Jun. I made sure the phone I'd chosen was in stock and if I placed my order by midnight, it would arrive the next day. 9 days later - nothing..... No email confirm delay. No...

Data usage - data suddenly does last!

I get 15GB per month, which I’ve never managed to ever use up except for last month when I had to buy a bolt on for the first time £16.99 for 4GB. My data refreshed yesterday and I’ve apparently already used 4GB of this, my phone is on low data mode ...

Lucie1 by • Level 1: Joiner
  • 1118 Views
  • 6 replies
  • 0 kudos

Upgraded but now paying 2 contracts

Hi,I cant get through to o2 and I upgraded two months ago. When I upgraded I was given a new number even though I set up to just keep existing number ( 02 contract) .My first contract is now spent yet I am still being billed for both, two airtime Bil...

018829 by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Remove Spending Cap

HiWanting to Remove this Spending Cap When Signed Up for 02 Monthly They asked did i want it Capped I replied No but it has been added Not Impressed

Upgrade

Hi I want to upgrade, I’m going to buy new deal online but how do I then transfer everything and keep same number? X

Chaz1986 by • Level 1: Joiner
  • 636 Views
  • 1 replies
  • 0 kudos

Paying my bill late this month

Hi my bill should have come out today but i dont have the funds to pay it till th 14th of this month how do i go about doing this as iv called the 202 number and it says goodbye after 2-3 minutes im worriedWayne

Text Charges to USA

Hi there. I sent a text to a friend in the USA on 8th June. Just one text but it was quite a long one. However, I now have an extra charge on this months bill of £17.28. On downloading my bill I can see they've charged me 0.54pence 32 times! I rememb...

KB73 by • Level 1: Joiner
  • 512 Views
  • 2 replies
  • 0 kudos

Split port | number not recognised

Hello, I moved my number over when I signed up for a pay monthly tariff. The number was ported over and I can make calls and send texts but no one can reach me at all. When someone calls me all they hear is sorry the number cannot be recognised. I co...

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