Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Impossible to get through to anyone!

I am trying to access my account but i cannot login. I can't get through to anyone on the phone, or an online chat. I just want to top up my data as my phone has been cut off!! How can i do this without accessing my account? I've tried 202 they are o...

Credit file referral

Hi I am trying to join o2 on a new contract but when I went through the process my credit score failed. I went through two credit check and on both times i have been told I have an excellent credit score. This was through a website and on the phone. ...

Unable to pay device plan

I've just upgraded my student son's phone and taken out a contract for an iPhoneSE @ £424 over 36 months. I would now like to pay the device plan in total but I'm unable to do so in MyO2 which lists the device plan but when I click on "Make a Payment...

Resolved! No service

Despite complaining about no service or very slow service for the last two weeks, today the text said we've fixed it - only to find no service, cutting out and even the o2 network checker saying there is no service in LN11 7RZ

Resolved! How long before my number ports over from Virgin

HiI have switched from Virgin and gave O2 my PAC code when I purchased my pay monthly SIM. I have activated my SIM but my number hasn't ported. How long does it take and how do I know if there's a problem? Thanks.

Voicemail

how do I turn voicemail off tried ringing 1760 that does not work thx

Resolved! Disney+ cannot add?

I signed up for o2 and got my first bill but the section to add the free 6 months of Disney plus would never load. Now all I can get is £2 a month off of my airtime. I cannot find how to add it to my account? Can any one help with what has gone wrong...

Resolved! Reduce bill

I have a contractor and on pay monthly. I want to reduce my contract, I have no bolt ons. Can I do this?

Resolved! Unlimited Data

my wife has O2 unlimited data on her iphone. I have a netgear wifi router but the most data i can get appears to be 150gb / month. (we live in an area where we don't have high speed broadband) Why can she get unlimited on her phone but i can't?

Resolved! Using data abroad

Hi.I have a 02 pay monthly deal.I am going to spain next week. I have both travel packs on my account. Can i use my data to use the internet while over there or will i be charged silly prices.Thanks

O2

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