Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Miscommunication & customer service.

Hello all, I wonder if you could advise. I ordered a new 24 month contract and new phone from o2 on the 11th of September. This was due to be delivered on the 13th of September. The delivery never arrived and subsequently UK mail (delivery agent for ...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Paying off the device plan.

So, in february this year i took out an OP 3T on a refresh contract...Now i want to get a Samsung s8 plus, but not through O2. All i'm asking is, can I pay off the device plan about £250 left and then cancel the airtime without any other payments to ...

Razvan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Direct Debit

Hi, I was wondering if there was any other way to chenge my Direct Debit details without calling up? Thanks in advance.

Anonymous by Not applicable
  • 4 replies
  • 1 kudos

topped up £15 didnt get £2 free credit

i normally top up £10 but it said if i topped up £15 (upgrading to a bigger bundle) id get £2 free credit but it hasnt gone onto my account, and it is nearly a week since i topped up.

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Upgrade Sim only

I've received a SIM card to upgrade but I don't know when to switch as my current package runs until next bill issue in 18 September. Can anyone advise?Thanks.

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! keeping old o2 number when porting other network number across

Hi, I have requested to port another networks number to my current o2 account. I really need to keep my current o2 number on payg. is there anyway i can reactivate my old 02 number or do i just lose the number forever? Thanks

sajid23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Multiple messages

Anyone else experienced this? I sent a text to my sister's Dutch mobile with a picture- she came back for next 4 or 5 days saying the same message kept coming through for days- now bill shows multiple charges. Chatted to O2 on line to someone called ...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Monthly subscription

Hi just checked my bank account and it appears a monthly payment has been going from account to O2 since Aug 2014 for £10 and I have no idea what this is for?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos