Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111557 Views
  • 15 replies
  • 5 kudos

Resolved! International and U.K. Contract idea

Basically I am moving to Australia to study and as a result will spending around 8 months abroad and 4 months at home. I am trying to figure out the simpliest and most cost effective way to use the same phone at home and abraod. My current idea is to...

Anonymous by Not applicable
  • 783 Views
  • 5 replies
  • 0 kudos

Resolved! BOLTS ONS

On mny account it shows that I have one bolt on vallued at £3.00 how do I use this on my phone as my data is showing 0 at present?thanksJammie61

Anonymous by Not applicable
  • 636 Views
  • 3 replies
  • 0 kudos

Resolved! Bolt on fault

Hi i get a 5gb data allowance every month with a 10gb recurring bolt on added so 15gb in total,i have used my 5gb however the extra 10gb bolt on has not activated for this month so i am out of data now,any ideas why ?

Anonymous by Not applicable
  • 778 Views
  • 3 replies
  • 0 kudos

Scam

Hi there I think I may have been scammed I'm not 100% tho.I have a account on a survey site and I ticked to speak to 02 for good offers. Anyways someone has rang me today and I took SIM card contracts out. They should be here in few days.They have my...

Anonymous by Not applicable
  • 830 Views
  • 3 replies
  • 0 kudos

Resolved! Date speed after 4G upgrade

Hello, 02 recently informed me that the network in my area (Stirling, Scotland) has been upgraded to 4G. Shortly after this I started experiencing slower / intermittent data speeds, both for up and downloads. This is still the situation nearly 6 week...

Anonymous by Not applicable
  • 1211 Views
  • 17 replies
  • 0 kudos

Resolved! Restoring old O2 number

HiI recently had an accident with my phone and sent my phone off with my SIM card by mistake.I bought a new sim and I've got a new phone from insurance but I need help restoring my phone for some reason the customer service number is not going throug...

Anonymous by Not applicable
  • 943 Views
  • 3 replies
  • 1 kudos

Resolved! O2 Site threw errors but payments still went through

Went to top-up online a couple of nights ago. The site was throwing a "Something went wrong please try again" page. But the payment was still successful and I wasn't aware. I ended up trying twice and then calling to topup. Is it possible to get a re...

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Anonymous by Not applicable
  • 853 Views
  • 7 replies
  • 0 kudos

HUAWEI E5770s

How do I reset how much data is left on the screen of E5770 each month

Anonymous by Not applicable
  • 625 Views
  • 2 replies
  • 0 kudos