Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance claim

Hey, I need to make an insurance claim on my damaged phone but can't get through on customer services as it's not lost or stolen but also it's not possible to do on MyO2, anyone know what I can do now? Thanks

Resolved! Change of bank account name

I would like to change the name of my bank account please?

Resolved! Pay as you go tariff

I want to cancel the £10 6gb unlimited texts and cAlls data as I want to get a new one without having to wait till my current one ends. As I need more data due to WiFi problems and the bolt ins aren’t good enough for me

Resolved! UNIDAYS "Ooops wrong discount code"

I upgraded my account yesterday and the new phone arrived today. I've set it up and tried to use my unidays code however whenever I send the code from unidays it states "O2: Oops that's the wrong discount code. Check the code and try again, Or call u...

Resolved! Charged for picture messaging

I’ve just taken out a sim only contract. However, I have been/am being charged for picture messaging. Surely this isn’t right?How do I resolve this issue, seeing as o2 are not answering calls and there are no agents online to chat about this matter.

Direct debit payment

Hi..I can't seem to get hold of anyone at o2 at all, via email, Facebook, over the phone or on live chat.Is there anyone on here who could point me in any direction to actually speak to someone or anyone who works for o2?My direct debit has been take...

My son send picture text messages to some contacts and i was charged

Hey, My son send picture text messages to some contacts and i was charged, I was not aware of my son was sending picture messages until i got bill. What can you suggest i can do in this case? I am trying to contact o2, they drop call, they only accep...

Resolved! Contact us

How do I talk to a real person?

iPhone XS max

So I got a contract phone and sim on Friday they said the sim would be activated on Saturday still wasn’t took it to the shop they give me a new sim said it would be activated in 24 hours and it’s been that long and still isn’t what should I do?

Resolved! Samsung s20 ultra

hi I have currently received my new phone with the aim I have done a sim swop and it isn't working and also I have tried to apply for me free buds plus and the offer is no longer valid but its came in my contract I will get 1 set for free can you hel...

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