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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 392918 Views
  • 2 replies
  • 2 kudos

Resolved! 5g

Just got my new iPhone 12 but using the same sim from my old iPhone XS. Told me in the shop that I could get 5g with the same SIM card but cannot seem to pick it up. Do you need a new SIM card for 5g

Dodds by • Level 1: Joiner
  • 1236 Views
  • 2 replies
  • 0 kudos

Resolved! My o2 number barred and cannot access My o2

Hi there, My phone number has been barred due to not paying my direct debit on time, now I cannot access My o2 to chat to an operator to discuss payment and my circumstances, as it requires an sms code sent to my number (which I cannot receive due to...

AK2020 by • Level 1: Joiner
  • 1282 Views
  • 6 replies
  • 0 kudos

Resolved! iPhone 12 mini shipped - anyone know with who?

O2 have kindly said my 12 mini has shipped (and that it'll take 3-5 working days to get to me...). They've included a shipping tracking number but not who they've sent it with, which isn't very helpful. Anyone know?

YaBoi by • Level 1: Joiner
  • 2512 Views
  • 6 replies
  • 0 kudos

Resolved! PAC code

Hi and thank you.First time poster...I have a contract that has under 1 month left on the contract and owing 81 on the device plan.I also have an apple watch for which I pay approx £50 a month and have 9 months left yo run.I want yo keep the watch bi...

Dave1970 by • Level 1: Joiner
  • 1367 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming

I recently travelled to Greece and on my last bill I have some charges for using data in Albania. I've never been to Albania or near the border and they charged regardless. Am I entitled to a refund since I didn't even get a typical text message sayi...

Lrr by • Level 1: Joiner
  • 565 Views
  • 1 replies
  • 0 kudos

Upgrade but keep Apple Watch

I have an iPhone 7 Plus, with two years to go on the contract. I also have an Apple Watch series 5 with just under three years to go on the contract. I want to pay off my device plan balance for my phone, but I want to take out another o2 contract on...

Sadie0604 by • Level 1: Joiner
  • 1186 Views
  • 2 replies
  • 0 kudos

Resolved! Scam

My account is being scammed with charged incoming messages from 85222.I have blocked the number but still being charged £1.25 per message received. I need this investigated and my over payments refunded with this number permanently blocked... Can you...

Fyf by • Level 1: Joiner
  • 906 Views
  • 2 replies
  • 0 kudos

eSim Swap abroad

hi - i've done an eSim swap abroad - my old phone is has now lost signal but my new phone with the new eSim has No Service.Anything I can do before I try get hold of O2? thx

wozza119 by • Level 1: Joiner
  • 9070 Views
  • 26 replies
  • 0 kudos

Helpline

Are call handlers supposed to hang up phone on customers?

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