Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data

I have noticed a o2 symbol at the top of my phone says checking status or something but ever since this has been happening my data keeps running out I've never had this problem until now

Resolved! Voicemail will not turn off

Please can someone advise me of where to find TuGo? Or whatever it is that let’s me turn my voicemail off as I’ve tried ringing the voicemail off number and it doesn’t work. I can’t get through to O2.

Resolved! Recycling

How do I go about recycling my old phone?

Default on Account

Hi everyone, I'll keep it short, so, I ordered a phone from o2 over a year and a half ago, changed my mind about the phone 5 minutes later and ordered a different on from them. When the phones arrived I phoned o2 and explained what had happened and I...

Resolved! Whats app usage on O2

I thought that Whats app was free to use,however when I use mine I have to have the mobile data on,it does not work from WiFi only,and so this uses up almost all of my inclusive data,other firends advise they dont pay anything,is it just down to whic...

Need to set up bill plan

Hello, I have realised my bill for this month is over 500 pounds. However I am unable to pay this in the full amount, what are my options ?? Am I able to change the date of my bill and can you make a plan where I can pay off a certain amount a month ...

Resolved! Change to Sim Only

I'm on a Refresh contract that ends in septembet/October.I keep getting messages from O2 about upgrading my refresh account with a new phone and contract.I want to change to Sim only deal but the offers when I check my upgrade options are not as good...

Resolved! Imessage

I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet

Unlocking old phone - help required as PUK code not working.

Hello. I have an old Galaxy A3 2016 that appears locked to O2. I have put in a new sim for another operator but the phone says network locked. As such I followed the online instructions for unlocking it and the O2 auto system reply sent an 8 digit PU...

PAC or STAC!

I have just order a new 02 sim and gave a stac rather than PAC number. Sim due within 24 hours can I change and give a pac number before sim arrives? My new account has nothing registered in it (it says to sign in and keep your old number but no link...

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