Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229336 Views
  • 2 replies
  • 2 kudos

Resolved! Blue light card

I am due to upgrade and have a BlueLightCard, I have a vault code which I have copied into my basket and it says the offer was applied but I am worried the offer won’t go through as you only see it on your bill. Is this offer only for new customers o...

Rcooper by Level 1: Joiner
  • 1886 Views
  • 1 replies
  • 0 kudos

Resolved! Ordered pay monthly sim card.

This is most likely an idiotic question but I accidentally ordered two pay monthly sim cards when I only use 1. My question is will I be charged for both or just the one I use and if that's the case how do I cancel one of them.

Resolved! Unlimited Data tariff and European Zone

Hi all - I recently switched to unlimited data tarrif, thinking it would also give me unlimited data in the European Zone. It looks like in fact with fair usage I can only use 25GB outside the UK in a given month (in the rather small print). Could so...

Clare53 by Level 1: Joiner
  • 1239 Views
  • 7 replies
  • 0 kudos

Resolved! extra charge for using abroad

Hi last month and this month i have been charged for unfair use of my minutes abroad. Im working in finland and due to covid 19 i have not been able to travel back to the UK, i still pay my bill each month. I think these charges are unfair due to the...

chip by Level 1: Joiner
  • 671 Views
  • 4 replies
  • 0 kudos

Resolved! Blue light card

Hi I've just seen that you can use a blue light card and get 25 % off does anyone know if this is true if so how can I use it thanks

Leeburns by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Galaxy buds delivery

Hi all I managed to claim for the buds when I took out my 21+ I was sent an email saying that the currier will be with hermes and that any delivery info will be sent to me by them from that point forward, that was months ago and I'm wondering if I wi...

Jake13 by Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

So having complained about poor data signal to an agent on the app, I was recommended to try a new sim. So I received an ‘Esim’ a few days ago. I went through the request last night. I wake up this morning to no signal? I have turned my phone off res...

Jordan845 by Level 1: Joiner
  • 1031 Views
  • 6 replies
  • 0 kudos

Caller I.D displaying Russia area code +7

So I’ve had this issue for the past few months and now it is getting more common everyday. I have a IPhone 7 with a 02 contract SIM card.When people call my number from their mobile number or landline the caller I.D will display +7 followed by their ...

DGill by Level 1: Joiner
  • 1541 Views
  • 5 replies
  • 0 kudos

Resolved! Pac Code

My pac code didn’t work so when I received the sim there was a new number. I want to keep my old number, how do I keep it?