Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel insurance

Please help I want to cancel my insurance and I need to lower my tariff how do I do it I can't talk or get anywhere very ignoring

Resolved! Credit score

I was an O2 customer for years, until recently when they changed my t&c's which let me leave O2 penalty free. I was told on O2 chat and by phone I could leave without any charges. Shortly after I cancelled, I received a bill of almost £500. Contacted...

Resolved! Going abroad to Turkey

Hi, I am going abroad to Turkey. Whilst I am there, does my pay monthly plan covers data, minutes, text? If not what are my cheaper options? Thanks, A.

Cancelling airtime

I have 2 devices registered to my o2 account. One iPad Pro + one Samsung phone.My device plan for the iPad has been paid in full, and I am trying to contact O2 to cancel the airtime bill. However I have not been in the UK for 14 months now, and have ...

Resolved! High bill

my bill is much higher than usual and my bill says its £10 over on minutes, i d like to know exactly what it is, i.e. pemium numbers , which i ndont use.

Resolved! Sim swap

HelloI have just upgraded to an iPhone 13. I have swapped over my sim online.I know it says it can 24 hours until it has changed but does it really take that long? I can’t have no phone for 24 hours due to work purposes

Resolved! Change my direct debit date

How do I change the date of my direct debit? I can’t get through to anyone on 2202 and the online chat as soon as I click onto it diverts me to download the app which I’m already on and using!

Proof of purchase

Hi, I purchased a Samsung Galaxy S7 FE and wanted to claim the reward from Samsung. In the page where the information is entered, it asks the invoice number of the purchase. I checked myo2 but can only see and download the bill of air time plan but n...

Resolved! Number swap

How do I swap my number from pay as you go to my new pay monthly phone.

Resolved! Virgin package error

My Virgin Broadband/SIM package says I should be getting a 10GB SIM but my O2 confirmaiton has come back saying 5GB.

O2

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