Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No cellular data in Puerto Rico

Hi! I'm currently travelling and have had 3G and 4G working fine throughout my trip to the US so far, but since I got to Puerto Rico I've not had signal for data at all (the phone signal has been normal and I can see I'm on T-mobile network in the to...

Resolved! Contract ending

I pay monthly for my phone and my apple watch. I was just wondering how much i have to pay of my watch in order for me to swap my number over to another phone?

Tariff change and cost

Hi,I am going through the process of changing tariff, when I get to the end of filling in the online details, it asks for payment by card, but as an existing customer I already have a Direct Debit in place. Should this not just be a straight transfer...

Resolved! Late payment

I will be pay my bill on Friday sorry for late payment

Resolved! Refund deposit

Hi everyone I’ve paid 375£ deposit. My first three bills are done. I’ve paid in full and there was no late fee charge on any one of them. I was late in 2 occasions but no late charge was implemented on any occasion. Will I be eligible to have my depo...

Resolved! New phone is 5g but my sim is 4g

How do I get a new 5g SIM card to replace my current 4g?

Resolved! Terminating a contract on behalf of someone else

My son has asked me to cancel his contract, he is in NZ and it is v difficult to communicate with O2 with another provider

Resolved! Premium calls

Could somebody tell me if calls to 01, 02, and 03 numbers free ? I need to phone sky soon regarding my sports package but I’m not sure if I’ll be charged premium rates

Resolved! Going abroad

I’ve just booked to go to Spain in the summer. Have been told that since brexit you don’t get the roaming the same way you used to and some people have come home to massive bills…… firstly is this true?? and what do I do to avoid it if it is the case...

Resolved! Phone ☎️

I ordered a phone on the 9th. Payment went through and got a confirmation email. It’s now the 12th and haven’t received a email saying it’s been dispatched. How long does it take?

O2

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