Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim

Just got a new upgrade and got my phone all set up with my new SIM. When I upgraded I was told by O2 that my number would automatically stay the same. The reason I got a new phone was because my old one broke and there's no way of getting into it any...

Resolved! Email

Can you email customer services?

Resolved! Paper bill

Hi good evening iv requested a paper bill via email with my name and address which hasn’t arrived ca you tell me as to why?

Resolved! Can't connect to network

Had a new sim today and got rid of my old one try to make calls but it say not connected to network. It say I got to sim swap but I've already destroyed my old sim. What can u do?

Resolved! Return

I cannot contact you as the call keeps disconnecting when i get so far

Resolved! Data

I have had a msg to show my data has been used up but on my o2 app there shows 7gb of data remaining.

Resolved! New handset

My current 24 month O2 monthly contract is complete and, staying with O2, I am about to get a new handset. I have two questions;1. What do I have to do to keep my existing number, is it simply a case of taking the Nano sim out of the old phone and pl...