Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Voicemail off

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.I've put the phone down on 4 customer service agents (and that's just today) because they keep ...

Resolved! Chat Messages

Hi, recently moved from EE to O2 but kept my number using the PAC code. Since I have been with O2 I havent received any chat messages to my new phone. Instead, they are sending to my old phone which I no longer use. How can I resolve this please?

Resolved! Starting a conversation

I started a conversation last week but can’t get back to it and can’t start a new one as it won’t load for me to write any text in to it.

Resolved! Change address

I want to change my address

Resolved! No mobile%20data%20available%20when%20abriad

I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when co...

Can’t text Ireland from the UK

Hi!I’m on contract & tried to text this morning to get in touch with a place I’m staying this weekend. I tried to text them and it automatically failed. So I went on and added the £3 International bolt on on… Still appears as message failed? Any advi...

Resolved! SMS and WIFI calling (text messages)

I bought an O2 contract on the assumption WIFI calling would be similar to Vodafone and EE where you still get SMS text messages.The reason I need this is because I always get companies sending SMS codes and confirmations I.e. Santander when you set ...

Resolved! Slow 5g

I’m at Manchester airport. 5g excited as for the first time. And.. So disappointed.. 4g runs 3 time faster than 5g. Last week went to Alton Towers. Full 4g and unable to use Alton Towers app. So slow. O2? What's happening? My son using Tesco - the sa...

Resolved! Number change

Hi, I’m now looking at upgrading as I now can just wondering if I can upgrade and change my number? And how do I go about it? Thanks for any help

Resolved! Unlock tablet

Hello. I got my daughter a tablet on 02 and I tried to put SKY SIM card in it as the man at sky said it would work as both networks run off the same mast. I wanted it so she can watch sky go for free as we are going on holiday in the UK and the journ...

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