Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sum only Upgrade

I’ve seen a sim only deal by 02 that I can’t find on your website

Resolved! Refund

Hey,I pressed the wrong thing and I wasn’t meant to top up. This is my second time using O2 and I’m still struggling.would I be able to get a refund so I could by a goodybag?

Resolved! Tariff change

I shifted from virgin mobile to o2 with a contract period of 18 months. I feel the tarifd that i am in are ridiculous to my needs as i dont use much of it and want to lower my tariff. Have been checking the change tariff option but it says there are ...

Resolved! Monthly Bill

Hi there,I started my contract in March 2022 (£30 /month). I’ve got the notification that my next bill will be £34.51, due on 1st May 2022. How come my contract is gone up within a month - I’m not happy with it at all - I might cancel my agreement wi...

Resolved! payment

hi can you tell me when the payment due to be taken out my bank

Resolved! Changing direct debit date

Hello I was wondering if can change my direct debit date as I am going to monthly pay with my job and this would help me be more organised with my money

Resolved! Phone bill not taken

My phone bill was due to be taken on the 17th it hasn’t come out and it says I owe £0

Resolved! Overcharged

I switched over my sim from SKY to O2 On the 1st April 2022, yet I’ve been charged in April for the usage in March (it was no extras but just the cost of the monthly contract). Does anybody know why? I also signed up for an £8 a month contract but my...

Resolved! Charge on my Last Bill

Hi, please can you confirm what the charge for £28.99 was for in my last bill is under Apple MLTXLY9FMB? Thank you

Resolved! Tariff Increase after 2 months

I signed up to a 24 month fixed price contract at £22.00 per month (inc VAT) and my 3rd month of billing this has increased to £24.57 (inc VAT)... why is that?

O2

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