Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel airtime contract

Hi what cancellation do I have to give on my airtime contracr

Resolved! How do I apply loyalty discount to account

I have just started an upgrade on my account for the second phone on the account. The gentleman said I am entitled to a 20% discount and gave me a code and told me to type in loyalty. I cannot remember what to do, can you advise me

Resolved! Change to another network sim only but keep device plan?

Hi there! I've now finished my airtime contract but I have another year to go on my device plan. Is it possible for me to switch networks/cancel my sim plan and continue with my device plan? Or will they make me pay my device plan outright if I no lo...

Resolved! Keep my number

Good morning, I’ve recently got a new SIM card number contract with a new number but I’d like to keep my old one. The old number that I would like to keep is [Personal details removed]

Direct Debits

I have £26.83 DD for my mobile payments but another DD for £28 which I don't understand. There are no bolt ons showing in My O2 or extras for anything. The amount is the same every month. Any ideas what it may be? Is there a sports bolt on that I'm n...

Resolved! New phone

Hi. I had a New phone yesterday and had same number as my previous one. New SIM says no registered network. Does it take full 24 hours to register? Am I supposed do something?

Resolved! O2 sharing data not working

I was advised my refresh plans across my 2 devices were able to be shared but they don't seem to be and no option to share data across the devices. I am looking to add another SIM but reluctant to do this if not possible to share the data across the ...

Resolved! Registering my new sim

I have spoken to someone from o2 today via twitter I have been sent a new sim catd as I had lost my phone.I have put the new sim in a phone and it is still not registered I have been without my phone now for 2 weeks this wednesday.

Resolved! Cancelling airtime contract

Can I cancel my airtime contract to replace with another provider and keep the phone contract rather than paying what's owed in one lump sum?

Resolved! Holiday to florida

Hiya, I'm off on holiday to florida in 3 weeks, do I need to tell o2? I'm on a monthly contract, will be abroad affect my tariff? Incur charges etc? Tried reading the help pages and got so confused! Thank you

O2

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