Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I get a copy of an old bill?

I'm no longer and O2 customer and so cannot sign into 'My O2'. I need a copy of my final bill - can anyone advise how I can get hold of it?

Resolved! Contract not added to my credit report

Why my sim contract (for Two years) and now my phone contract is not shown on my credit report?I have checked Equifax, Experian and clear score, and nothing there says I have been in contract with O2?how can this be added?

Resolved! New phone/ear buds

I have just received a new phone and the deal was also for free Sony ear buds just wondering if they will arrive soon can you check I have to receive them please

Resolved! Receiving UK calls in Spain

I'm sure this has been answered a tonne of times but im currently 'Roaming' in Spain. its been a while since i was here and if i recall whenever i received any UK calls i was charged a fee so avoided all UK bound calls to be sure im not charged. Is t...

Resolved! Is a new samsung s22 plus locked in O2 if will get it with a monthly payment?

Hi there, I am looking to get a new Samsung S22 plus with a monthly plan and use it with my Three sim card in it. Need to know if the phone will be locked in O2 or not. Thank you

Resolved! Current bill

Hello I have a current bill of £107 and I will not be able to pay it until 18/02/22 as that is when I get paid thank you for listening

Resolved! Roaming in Swiss under Pay Monthly Sim

How do I know if I have to pay 4p per MB in Switzerland? I am confused as "European zone" includes Switzerland, and the bundle is "Roam Free". After I signed in MyO2 app, I saw 4p/MB is needed for roaming in Switzerland, in the active "O2 travel opt ...

Resolved! Phone bill

I have paid all my bills but for some reason keeps saying I didn’t and because of that is not letting me call or do anything, why could be the reason ?

Resolved! Downgrade moving abroad

Helloi have moved to Australia and I would very much like to keep my number active as I’ve had it for 22 years and I assume the best way is downgrade to PAYG. I don’t want to pay monthly as I will be shortly signing a new contract in Oz. can you help...

Resolved! Order review

Hi, I placed an order on Wednesday for a pay monthly phone however it said the order was being reviewed and would take 24 hours, nearly 6 days later I have heard absolutely nothing! My upfront payment is still pending in the bank! What is going on?!

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