Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Proof of ownership

I recently lost my phone and my insurance company want to see proof of ownership which includes the IMEI number. Unfortunately I do not have the original invoice any more. I have called 3 times and also visited my local O2 shop with no luck. I've bee...

Resolved! Swapping numbers between 2 contracts

Hello, I am asking this on behalf of my daughter/ex. My ex has 2 contracts, one for herself and another she pays for our daughter. Her device plan has been paid off, but our daughter's has not. My daughter would like to start her own contract up and ...

Resolved! Payment date.

Hi, how do I change my monthly payment date? It is currently 26th of each month however I do not get paid until last working day so often I struggle to find it for the payment due date. Thanks

Resolved! Hi all. Struggle with payment device

Hi all. I'm in trouble with payment for device because of loosing job. I managed to pay monthly data services but I've not received internet services and I can't make a call to contact O2. Any advice please

Resolved! how the hell do i get to talk to someone

in france wife has cancer need to talk to someone. cant get accepted by network. o2 promised me free roaming . been on website 30 minutes cant find anyehwere to chat to someone or get in touch to get situation urgently sortefd

Resolved! Apple iTunes

Please can you tell me why my bill as 2 iTunes payments being taken from me. I know I pay 9.99 a month but I don’t know who is the 11.49 for. Can you give me some information about this please. Is this fraudulent?

Resolved! Surely 7 months is too long for a repair

Last Sept 2021 my 7 month old phone went in for repair as the volume wasn't working... 7 months later they still have the phone.... well let's say they acknowledge recipt of it from the store bt still I've been paying a contract for 7 months when I'v...

Resolved! Cancelling my current package

Hi, I am due for an upgrade and want to cancel my current package and move to a sun only monthly top up package. I am unsure of how to do this?

Resolved! Free ad ons

Are you charged after the free six month extras o2 are offering

Resolved! Number transfer

I am an existing 02 customer (Pay as you go) but I changed to a Pay Monthly plan yesterday. After I ordered my new Pay Monthly sim, I completed a transfer number form so I can keep my number. Today afternoon I lost all my O2 services (no network) and...

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