Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone bill not taken

My phone bill was due to be taken on the 17th it hasn’t come out and it says I owe £0

Resolved! Overcharged

I switched over my sim from SKY to O2 On the 1st April 2022, yet I’ve been charged in April for the usage in March (it was no extras but just the cost of the monthly contract). Does anybody know why? I also signed up for an £8 a month contract but my...

Resolved! Charge on my Last Bill

Hi, please can you confirm what the charge for £28.99 was for in my last bill is under Apple MLTXLY9FMB? Thank you

Resolved! Tariff Increase after 2 months

I signed up to a 24 month fixed price contract at £22.00 per month (inc VAT) and my 3rd month of billing this has increased to £24.57 (inc VAT)... why is that?

Resolved! Bill

Hey iv paid my bill but the bar hasn’t come off yet

Resolved! Services suspended

My services were suspended so ive ive paid my bill up to date and my services are still not active

Resolved! Change my mobile number

Hello, can I please change my mobile number

Incorrect bill amount

Hi, I recently spent £400+ paying the remainder of the phone contract off, opting for a sim only monthly deal to keep the cost down. Since clearing, I paid one lots of my £16 monthly charge & have now been billed for the second month, which is coming...

Refund

Hi,so my account has since closed, and 02 owe me a refund of £10.98 as I paid to much on my final bill I was notified in February 2022. It is now April and I have still been trying to claim this refund amount back. I’ve called 02 customer service on ...

Resolved! My sim card never arrived

My sim card never turned up

O2

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