Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why have I been charged for Disney plus- it was advertised as free

I have not used Disney plus and don’t understand why I have been charged for it. I would appreciate it if it is deducted from my account I did not agree to be charged for this

Removing one phone from my account

I dont want to cancel my contract for starters.I have two phones and numbers on my account.I want to remove one but keep the other one.I know there will be an outstanding charge on the other phone (device plan) which I can settle.I a trying to work o...

Resolved! Extra charges for a premium number

I’m in shock! I’ve just been charged an extra £21.22 for phoning ROYAL MAIL to enquire about a missing parcel. I had to be on hold for some time before an operator was available but at no time was I warned that there would be extra costs for using th...

Resolved! What comes in an esim pack?

As I requested an esim pack a few days ago but when opening the letter from o2 they’ve sent a regular physical SIM card. I thought I should’ve received a QR code.

Resolved! Late bill

My bill is currently unpaid as there was an issue with my salary, how long is it before o2 restrict my services.

Resolved! Credit file referrals

Hi, I placed an order back in June to which it was accepted online then 2 days later I received an email stating there had been an issue and to email Credit file referrals. I done as the email said and since June 16th I've had no reply, I called in a...

Data overseas

My mobile data isn’t working in Spain

Resolved! Delivery

I ordered my phone yesterday and it saying standard delivery and today’s date but does that mean it’ll come today? I still haven’t reviewed dispatch email

Resolved! Confused

So I had just ordered a new contract along side my current.Paid the upfront cost of £20.00, it has been taken from the bank. I’ve gone back on the app and it had gone off the screen and back to the home.I’ve had no confirmation email, not even showin...

Switched my phone from a galaxy S7 to an S10 lite and sim isnt recognised

Hi all. I've just purchased a refurbished S10 lite (unlocked) and when I move my sim from the S7 to this it Isn't recognised - any idea on how I resolve this please??

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